7 Leaves Cafe Assistant Store Manager Rowland Heights

7 Leaves Cafe•Rowland Heights, CA

9h•Onsite

About The Position

7 Leaves Café is a coffee and tea shop focused on connection, culture, and craft. The Assistant Store Manager supports the Store Manager with daily operations, team development, and exceptional guest experiences. The role leads by example on the floor, helps maintain product quality and service standards, and fosters a positive, high-performing team culture. It is suited to someone passionate about hospitality who wants to grow into higher levels of leadership and contribute to the community. The position is onsite in Rowland Heights and is paid hourly at $21.50–$22.50 (non-exempt). The Assistant Store Manager may need to work at assigned locations within the district or county. The role includes prolonged standing and walking and regularly lifting at least 45 pounds.

Requirements

At least 6 months to 1 year of customer service experience; retail or food service experience is preferred.
Must be able to work at assigned locations within the district or county, as needed.
Strong communication, problem-solving, interpersonal, and organizational skills.
Developing leadership skills and ability to support coaching and team-member development.
Team well-being and customer-focused mindset, with an understanding of sales and operational goals.
Willingness to learn, grow, and apply constructive feedback from leadership.
Ability to support store operations and assist in leading a team effectively in a fast-paced environment.
Ability to manage multiple priorities while maintaining established service levels.
Ability to provide constructive feedback and escalate or assist with conflict resolution when needed.
Interest in developing leadership skills and growing into future leadership roles.
Ability to stand, walk, and perform physical tasks for prolonged periods.
Ability to regularly lift at least 45 pounds.

Nice To Haves

Prior leadership or key-holder experience.

Responsibilities

Assist with hiring, onboarding, and training new team members.
Help create and manage staff schedules to support operational needs and labor goals.
Mentor, guide, support, coach, and motivate team members during shifts; provide ongoing feedback and development opportunities.
Participate in performance evaluations and support team accountability and growth.
Lead by example in delivering exceptional service and reinforcing a customer-first mindset.
Address customer concerns promptly and support customer service initiatives, promotions, and loyalty programs.
Assist with daily store operations and ensure compliance with company policies, procedures, quality standards, and applicable health and safety regulations.
Help maintain store cleanliness, organization, and a safe working environment.
Assist with inventory levels, product quality, and stock replenishment.
Monitor daily sales performance and key business indicators; assist with cash handling, financial reporting, and sales tracking.
Identify opportunities to improve operational efficiency and support action plans to improve store performance.
Support team-member training and development, providing in-the-moment coaching to promote consistent service and product quality.
Help implement marketing initiatives and in-store promotions, support local community engagement and store events, and engage with customers in-store and through brand-related activities.
Assist the Store Manager with sales, labor, and inventory reports and track team performance and operational metrics.
Manage the store in the Store Manager's absence, maintaining smooth operations and team alignment.
Collaborate with Store Managers, District Managers, and leadership on company initiatives and operational goals.
Perform other duties as assigned.