Assistant Store Manager

Genuine Parts Company • Richardson, TX

20d

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its position as a leading parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active customer-facing sales responsibilities. It oversees store operations—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks—by coaching team members, monitoring progress, and assisting with or performing tasks as needed to maintain standards, coverage, and continuity.

The position is designed as a developmental pathway to Store Manager. It may require overtime based on business needs and keyholder responsibilities for opening and closing the store.

Requirements

• High school diploma or equivalent.
• Leadership experience.
• Passion for customer care and building long-term relationships.
• Ability to thrive in a very fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60 pounds in some situations.
• Customer-centric approach with both external and internal customers.
• NAPA Know How.

Nice To Haves

• Technical or trade school courses or degree completion.
• Experience in the automotive aftermarket service industry or in the hobby/DIY world, or willingness to learn about automotive topics.
• Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
• Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.
• ASE Certifications.

Responsibilities

• Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence and be responsible for direct reports and labor-planning financial impact.
• Sell to customers and build relationships across retail and wholesale channels, including in-store, telephone, and external dealer or wholesale calls as needed.
• Model expected behaviors, processes, and customer service standards.
• Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
• Handle or support administrative work, including scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness tasks.
• Monitor store metrics—including sales, inventory accuracy and turnover, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention—and identify trends and solutions.
• Oversee leadership, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach team members, monitor results, and assist as needed.
• Support talent development through coaching and mentoring successors for advancement.
• Promote adherence to safety, asset protection, and operational processes, and support continuous improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED