03895 Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in leading store associates, delivering an exceptional customer experience, overseeing store operations, and maintaining brand standards. The role contributes to strategies and plans for achieving key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. As part of their development, Assistant Managers support the Store Manager across the position’s primary duties and assume responsibility for those duties when the Store Manager is absent. The role provides supervision and direction for associates’ daily goals and activities, supports in-store and omnichannel selling, maintains merchandising and other brand standards, and helps resolve customer concerns. It engages, trains, develops, recruits, coaches, and holds associates accountable while fostering inclusion and positive working relationships. It also supports company processes, digital fulfillment, inventory and payroll management, scheduling, and store opening and closing procedures. The Assistant Store Manager helps maintain a safe store, enforce policies, protect company assets, and ensure compliance with loss-prevention and HAZMAT procedures. The position may require working in other stores from time to time. Physical requirements include prolonged standing and walking; recurring bending, crouching, stooping, stretching, and reaching; and recurring lifting of moderately heavy items such as shipment or record boxes. The work environment is a retail store and may also include offices, meeting and training rooms, residences, or commercial vehicles. Normal safety precautions are required.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years old.
- Ability to lead or support a team of associates in meeting business objectives.
- Ability to communicate effectively with the team and management.
- Scheduling availability to meet the needs of the business.
- Physical ability to stand and walk for extended periods; bend, crouch, stoop, stretch, and reach recurrently; and lift moderately heavy items recurrently.
Nice To Haves
- At least 3 years of retail sales or customer service experience preferred.
- At least 1 year of prior management experience preferred.
- Cosmetology license desirable but not required.
Responsibilities
- Supervise and support associates’ daily goals and activities to deliver a strong customer experience, maximize sales and KPIs, and build customer loyalty.
- Support in-store and omnichannel selling and ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
- Serve as a point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
- Engage, train, develop, recruit, coach, and counsel associates; identify their strengths and development opportunities.
- Hold associates accountable to company policies and expectations, maintain positive associate relations, and keep associates informed of relevant company information.
- Build working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
- Foster diversity, inclusion, and belonging.
- Execute company processes through training, management, analysis, and continuous improvement, including processes supporting omnichannel fulfillment such as SFS, SDD, and BOPIS.
- Support inventory management, shipment processing, payroll-hour management, and appropriate scheduling.
- Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects accurately and on time.
- Maintain a safe store environment and ensure policies and procedures are followed and enforced.
- Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
- Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and procedures.
- Perform duties in other stores from time to time when required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
