Assistant Store Manager

Polène Paris•Houston, TX

18h

About The Position

Polène is a French leather goods brand founded in 2016, known for artisanal craftsmanship and organic designs inspired by nature. The company is expanding internationally and is building an expert team to support its handbag and jewelry collections, produced with the support of 800 artisans in its Ubrique, Spain workshops. The Assistant Store Manager will join Polène’s Houston boutique in River Oaks, which is scheduled to open in Spring 2027. The role supports the Store Manager in driving sales performance, managing daily boutique operations, and developing the team. The Assistant Store Manager will help uphold Polène’s standards of excellence and deliver a seamless, elevated experience for a high-end, international clientele.

Requirements

Minimum 3–5 years of experience in luxury retail, with previous supervisory or management experience.
Strong leadership and communication skills.
Demonstrated ability to support sales performance and operational excellence.
Excellent organizational skills and attention to detail.
A proactive, collaborative, and solution-oriented mindset.
Fluent in English.
Proficient in Microsoft Office and Google Workspace.

Nice To Haves

Additional language skills.

Responsibilities

Support achievement of daily, weekly, and monthly sales targets.
Implement commercial action plans and contribute to sales performance.
Represent Polène’s excellence and champion its products and craftsmanship.
Deliver exceptional customer experiences and support premium CRM initiatives.
Identify opportunities to strengthen client engagement and retention.
Support the Store Manager in overseeing daily boutique operations.
Collaborate with headquarters teams on operational and strategic initiatives.
Coordinate stock management with the stock team and Procurement Officer.
Ensure consistent execution of visual merchandising and brand standards.
Support customer service processes, including repairs, warranties, returns, and exchanges.
Ensure store procedures and operational standards are followed.
Support the Store Manager in leading, coaching, and motivating the boutique team.
Foster a positive and collaborative working environment.
Participate in recruitment, onboarding, and training of new employees.
Identify training needs in partnership with the Retail Excellence and Training Manager.
Support staff scheduling and daily team briefings.
Provide ongoing feedback and encourage team development.

Benefits

Competitive salary plus bonus incentive.
Monthly ICHRA medical stipend, allowing employees to choose a suitable plan.
Dental and vision insurance with employer contributions.
401(k) plan.
Monthly and quarterly performance bonuses.
Paid time off, including vacation and sick time.
Employee discount on leather goods and jewelry.
Complimentary ClassPass membership.
Commuter benefits for transit (pre-tax, where applicable).
Opportunities for growth within the expanding U.S. retail network.
A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.