Assistant Store Manager - Edgewater Mall, Biloxi, MS

DTLR, Inc.•Biloxi, MS

About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations, supporting maximum sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. The role is responsible for the quality and performance of store staff, adherence to company policies and business standards, and helping the store meet its goals and budget. A standard work week does not exceed 40 hours, and a flexible schedule is required, including days, nights, weekends, and holidays. The position may require work at multiple stores in the assigned district, travel, and extended hours during critical project phases.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent English communication skills for working with management, associates, and customers.
Strong interpersonal skills and demonstrated poise, tact, and diplomacy when handling sensitive or confidential situations.
Ability to think strategically, plan, and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
Ability to execute directives precisely and consistently.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.
Willingness to travel by car, plane, or train.

Responsibilities

Support the Store Manager in daily store operations and in achieving sales, profitability, budget, and shrink goals.
Oversee the quality and performance of retail store staff.
Ensure compliance with company policies and procedures, operational requirements, safety, and business standards.
Model effective leadership and build commitment to store goals and training standards.
Assist with recruiting, selecting, training, and developing store personnel.
Assist the Store Manager with annual employee performance evaluations and provide feedback.
Assist with expense management and develop strategies to keep store performance aligned with the budget.
Monitor and identify potential loss or inventory inconsistencies and help the store meet company shrink targets.
Support employee training in suggested selling and merchandising techniques.
Uphold company customer service standards and provide customers with a friendly environment and outstanding service.
Assist with accurate and regular merchandise inventory counts.
Perform other duties as assigned.