Assistant Store Manager

Goodwill of Central and Northern Arizona

13d

About The Position

The Assistant Store Manager leads daily sales-floor operations at a Goodwill of Central and Northern Arizona (GCNA) retail store, helping fund the organization’s mission of ending unemployment. The role may also assist with production-room leadership. It supports store performance through people leadership, retail operations, customer service, financial management, inventory control, donation processing, and training and development of Team Members. The position is based at 6161 W Bell Rd, Glendale, Arizona 85308. Starting pay is $47,000 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals. Travel to other GCNA locations for store assistance and training is required, and transfers to different stores may occur at any time due to business needs.

Requirements

At least one year of work experience in retail management.
At least one year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating-income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales-budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent service to donors and customers and de-escalate customer situations with appropriate solutions.
Keep store locations clean, well-maintained, and consistent with the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and represent Goodwill in the community.
Lead day-to-day sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as a store key holder, closing shift manager, and backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs arise.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Play a critical role in company culture-change efforts and change-management processes.
Model Goodwill’s core values of Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.