Assistant Store Manager

Tory Burch • Palo Alto, CA

19d

About The Position

The Assistant Store Manager is a critical leadership partner to the General Manager and/or Assistant General Manager, providing guidance and development support to store staff. The role partners with the leadership team to create a productive environment where customers receive an extraordinary experience, employees can perform at their best, and the business thrives. The position is primarily accountable for developing and maintaining staff selling and service skills, while also supporting day-to-day store operations and business success with an authentic approach.

The Assistant Store Manager monitors sales targets and metrics, develops client relationships, sets goals and expectations, holds the team accountable to high standards, and helps build a strong talent team focused on an exceptional retail experience. The role requires an open, flexible schedule that meets business needs, including overnights, evenings, holidays, and weekends; occasional overnight travel may be required.

Requirements

• Undergraduate degree; a business- or fashion-related discipline is a plus.
• 2–4 years of management experience in a luxury or service-driven environment.
• Proven track record of success.
• Open availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekend shifts.
• Ability to lift at least 40 pounds and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.

Nice To Haves

• Prior experience as a manager.
• Undergraduate degree in a business- or fashion-related discipline.
• Occasional overnight travel may be required.

Responsibilities

• Partner with the General Manager and/or Assistant General Manager as a critical leadership resource for the store.
• Guide and support store staff and contribute to their growth.
• Partner with the leadership team to create a productive environment that supports exceptional customer experiences, employee performance, and business results.
• Develop and maintain staff selling and service skills, as well as personal selling and service skills.
• Support day-to-day store operations and the successful running of the business.
• Monitor team sales targets and metrics.
• Oversee the development of client relationships.
• Set clear goals and expectations and hold the team accountable to high standards of excellence.
• Help build a high-performing talent team focused on exceptional retail experiences.

Benefits

• Generous employee discount and access to exclusive special offers.
• Retail Excellence Programs in styling, coaching, and brand ambassador skills, with support from Retail Leaders.
• Paid volunteer days and opportunities to give back through the Tory Burch Foundation.
• Benefits intended to support mental and physical health, financial security, and overall wellness.
• Competitive pay and rewards for high performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager