Assistant Store Manager

Staples • Sevierville, TN

18d

About The Position

Assistant Store Managers drive sales, services, and customer engagement while ensuring the store is ready for business. They build customer relationships that foster loyalty, provide total solutions that meet customer needs, and grow the business. They guide teams in creating a positive, inclusive, and collaborative environment and helping customers achieve their goals.

The role provides leadership in community engagement, customer service, sales, and team development. It develops a high-performing team through coaching, training, and role playing; supports consultative selling and conversions; and works toward sales, service, profit-margin, and operational goals. The Assistant Store Manager shares responsibility for total store operations and cost control, acts as Floor Leader, and helps implement company initiatives.

Requirements

• At least 2 years of experience managing a sales team in retail or services.
• Experience managing and coaching a team in a customer-centric, solutions-based environment.
• Ability to engage and speak with customers and understand their needs.
• Strong communication, organization, and planning skills, with adaptability to changing business priorities.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to lift or move materials weighing 10–50 pounds, climb ladders, and stand and walk continuously.

Nice To Haves

• Experience using financial metrics to track sales progress and drive profitable sales and margins.
• Ability to network and engage with the community.

Responsibilities

• Provide leadership in community engagement, customer service, sales, and team development.
• Ensure the store culture reflects Staples values and its commitment to the community.
• Develop a high-performing team focused on an exceptional store experience, consultative selling, conversions, and total solutions for customers.
• Coach, train, and use role playing to help the team deliver results.
• Meet sales and services goals, profit-margin targets, and store-operations expectations.
• Establish a business cadence for sales readiness.
• Provide daily direction on merchandising opportunities in the store.
• Help delegate operational tasks in partnership with the General Manager.
• Share responsibility for total store operations and cost control, and act as Floor Leader.
• Champion company initiatives and adapt to changes in priorities and responsibilities.
• Review results against business goals and strategies and deliver plans for growth and improvement.
• Engage with customers and understand their needs.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.

Benefits

• Generous paid time off
• Career development program
• Weekly pay
• Bonus-plan eligibility
• 401(k) with company match
• Full medical insurance
• Dental insurance
• Vision insurance
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed