Assistant Store Manager

Boot Barn • Spring Hill, FL

9d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team, collaborating with the Store Manager to cultivate and maintain an environment that supports Boot Barn’s Mission, Vision, and Values. The role supports exceptional customer service, partner development and engagement, merchandising standards, store operations, and achievement of store sales goals. The Assistant Store Manager partners with the Store Manager and District Manager to pursue year-over-year increases and improve processes and productivity.

Boot Barn describes its community as one built on togetherness, collaboration, belonging, mutual support, and shared innovation. Guided by the values of the West, the company celebrates heritage, welcomes all, and values each Partner. Its vision is to offer everyone a piece of the American spirit, one handshake at a time.

The role leads partners in service and selling, coaches and develops team members, supports hiring and training, and helps adapt store operations to changing business needs. It also helps deliver sales and community events, maintain merchandise presentation and inventory standards, support shrink-reduction strategies, and ensure compliance with company policies and applicable laws. The position requires a customer-first approach, strong operational and business understanding, professionalism, and flexibility to work a variety of shifts, including nights, weekends, and holidays. Travel of up to 15% may be needed to support local stores.

The work involves standing, walking, and squatting for more than half of the shift; occasional bending, stooping, kneeling, and use of a ladder or step stool; and lifting, moving, or carrying up to 40 pounds. The listed work setting is clean, orderly, properly lighted and ventilated, with moderate noise levels. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift; bend, stoop, kneel, and squat occasionally; and occasionally use a ladder or step stool.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; specific vision abilities include close, distance, and peripheral vision, depth perception, and focus adjustment.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture and exceeding customer expectations to build long-standing relationships.
• Review goals with partners and provide consistent, timely coaching, actionable feedback, and recognition.
• Lead by example and be present on the sales floor during peak business hours.
• Maintain a continuous-learning environment and assist with partner training plans to improve operational and merchandising performance.
• Develop individual team members toward career goals within the company.
• Collaborate with the Store Manager to adapt to business needs and procedures, adjust schedules, implement operational directives, support interviewing and hiring, train staff on new policies and procedures, and communicate with District, Region, and Store Support Center partners as needed.
• Assess and communicate localized customer needs to the Store Manager.
• Collaborate with the Store Manager to plan and execute volume-driving events involving local community or market outreach.
• Lead and coach associates in building customer engagement through B Rewarded Loyalty Programs.
• Hold individuals and teams accountable for achieving goals.
• Ensure appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments while following company visual presentation guidelines.
• Ensure markdown compliance and execution.
• Ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across western boots, work boots, denim, hats, and add-ons; coach and train partners in these categories.
• Complete opening and closing procedures to company standards and comply with Time and Attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Apply business acumen and understanding of all aspects of store operations.
• Demonstrate professionalism in communication, attitude, and teamwork with customers, team members, corporate partners, and vendors, along with high-quality work, attendance, and appearance.
• Perform additional duties assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree