Assistant Store Manager

Land Of Lincoln Goodwill Industries•Effingham, IL

19d

About The Position

The Assistant Store Manager works with the Store Manager to oversee store operations, including donation collection and processing, sales, staff management, financial performance, and loss control. The role requires honesty, integrity, and transparent, ethical business conduct. It is a developmental position intended to prepare the successful candidate to advance to a Manager position. The Assistant Store Manager oversees operations in the Store Manager’s absence and supervises staff in that absence.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality-control tasks; retail experience is preferred.
Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
CPR/First Aid certification, or ability to obtain certification within six months of employment.
Ability to travel occasionally to other stores and job sites.
Ability to work independently while fostering a strong team atmosphere.
Clear verbal and written communication skills.
Sensitivity and ability to communicate with a diverse population and promote diversity and inclusion.
Ability to interact with people in a manner that enhances their dignity, privacy, and confidentiality.
Ability to consistently report to work on time on scheduled workdays.
High level of professionalism, integrity, business conduct, and ethical behavior.
Commitment to LLGI’s mission, vision, and values.
Ability to lift or move up to 50 pounds and perform the physical activities described, including standing for long periods and bending, reaching, kneeling, crouching, crawling, carrying, pushing, and pulling.
Visual acuity to evaluate donated items for quality and ability to identify undesirable odors in donations.

Nice To Haves

Basic knowledge of Google business tools and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel.
Ability to use other software, such as payroll and point-of-sale systems.

Responsibilities

Oversee store operations in the Store Manager’s absence.
Direct store employees and volunteers to ensure sales transactions and donated goods are processed and reported accurately.
Communicate the organization’s mission, vision, and values and promote diversity.
Train, coach, and provide feedback to help staff develop their skills.
Ensure store staff follow policies and procedures.
Assist the Store Manager with recruiting, hiring, onboarding, training, scheduling, coaching, documenting, and communicating staff performance and behavioral issues.
Demonstrate leadership and positive role modeling for retail staff.
Report loss control concerns to the Store Manager in a timely manner.
Manage time effectively and monitor retail staff time to ensure work is completed.
Take responsibility and accountability for completing job duties.
Ensure proper maintenance and care of equipment, machinery, and facilities.
Follow housekeeping standards and maintain a clean, organized sales floor.
Collaborate with the Store Manager to develop and manage the store budget.
Help maximize the store’s financial performance and achieve desired results.
Maintain quality control in retail operations.
Contribute to team success by involving others in work processes, decisions, and actions.
Perform bank deposits and related cash-handling duties.
Fulfill safety captain duties when there is no designated safety captain.
Fill in for store staff as needed.
Travel to locations within the LLGI territory to support organizational needs.
Perform other tasks as assigned.