ASSISTANT STORE MANAGER Tejon Ranch Outlets

Michael Kors Stores California•Arvin, CA

About The Position

Michael Kors is seeking a globally minded individual with a passion for fashion to work in a creative, fast-paced environment. The Assistant Store Manager assists the Store Manager with the store’s management and daily operations, including sales, customer service, operations and administration, communication, marketing, and merchandising. The role must be able to assume the Store Manager’s responsibilities in their absence. The position supports sales generation, customer service, store operations, merchandising and visual presentation, and human resources. It also oversees Sales Supervisors and Stock Supervisors. The role requires at least three years of retail experience, including one to two years of specialty management experience.

Requirements

At least 3 years of retail experience.
1–2 years of specialty management experience.
Ability to assume the Store Manager’s responsibilities in their absence.

Responsibilities

Meet personal and store sales goals and help track, monitor, and communicate business results.
Ensure associates provide elevated sales and service; lead by example and develop sales techniques among staff.
Maintain sales policies and procedures, merchandise knowledge, product knowledge among selling staff, and awareness of fashion industry and market trends.
Build repeat clientele, resolve customer problems and complaints, and support associates with customer-service issues.
Collaborate with the Store Manager on risk management, physical security, cash controls, and inventory management.
Train and support staff in register usage and maintenance; execute management register functions and cash-control procedures, including bank deposits, safe funds, and petty cash.
Participate in inventories.
For applicable offsite drivers, transport product to and from the offsite location as needed.
Implement and maintain merchandising and visual directives; keep the selling floor neat, clean, organized, and aligned with the correct visual image.
Ensure deliveries are processed promptly, communicate product concerns, and communicate inventory needs.
Assist with staff recruitment, training, and development; support training programs and seminars.
Help ensure payroll integrity and continually evaluate associate performance, providing feedback.
Resolve human resources issues promptly and effectively, partnering with HR when necessary.
Ensure professional image and grooming standards are followed.
Assume the Store Manager’s responsibilities in their absence.