ASSISTANT STORE MANAGER Tejon Ranch Outlets
About The Position
Assist the Store Manager with the store’s management and daily operations, including sales, customer service, operations and administration, communication, marketing, and merchandising. The Assistant Store Manager must be able to assume the Store Manager’s responsibilities in their absence. The role supports sales and service goals, customer relationships, store operations, visual merchandising, and human resources activities. It also includes developing associates’ product and sales knowledge, supporting staff training and performance, and maintaining store standards and procedures.
Requirements
- Minimum 3 years of retail experience.
- 1–2 years of specialty management experience.
Responsibilities
- Meet personal and store sales goals.
- Assist with tracking, monitoring, and communicating business results.
- Promote elevated sales and service standards among associates and lead by example.
- Develop personal sales techniques and help associates develop techniques to maximize sales.
- Ensure sales-related policies and procedures are maintained.
- Maintain in-depth merchandise knowledge and develop product knowledge among selling staff.
- Keep informed about the fashion industry and market trends.
- Ensure associates provide the highest level of customer service.
- Build and maintain repeat clientele using personal client books and helping staff use their client books.
- Resolve client problems and complaints promptly and effectively.
- Assist sales associates with customer service issues, including dissatisfied customers, returns, and defective merchandise.
- Collaborate with the Store Manager on risk management, physical security, cash controls, and inventory management.
- Support staff training in register usage and maintenance, and properly execute management register functions.
- Participate in inventories.
- Execute cash control procedures, including bank deposits, safe funds, and petty cash.
- For applicable offsite drivers, drive product to and from the offsite location as needed.
- Assist with implementing and maintaining merchandising and visual directives.
- Keep the selling floor neat, clean, organized, and consistent with the correct visual image.
- Ensure deliveries are processed properly and promptly.
- Identify and communicate product concerns in a timely manner.
- Communicate inventory needs to support business goals.
- Assist with recruiting, training, and developing staff.
- Help ensure the integrity of payroll and the payroll process.
- Evaluate associate performance and provide ongoing feedback to support results.
- Resolve human resources issues promptly and effectively, partnering with HR when necessary.
- Support and follow up on training programs and seminars.
- Ensure professional image and grooming standards that reflect the brand image are followed.
- Assume the Store Manager’s responsibilities in their absence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
