Assistant Store Manager (Retail)

Alumni Hall Stores, LLC•Knoxville, TN

15h

About The Position

The Assistant Store Manager supports the Store Manager in leading daily store operations, developing a high-performing team, delivering a superior customer experience, and achieving sales and shrink goals. The role helps uphold the Alumni Hall brand and standards, maintains merchandise presentation and store cleanliness, and ensures operational processes—including opening and closing, deposits, and e-commerce order fulfillment—are completed efficiently. The position supervises key holders and Sales Associates and is full-time.

Requirements

Minimum high school degree or equivalent.
Minimum 1 year of retail management experience.
Ability to lead a team, delegate, and follow up.
Ability to train and develop employees.
Ability to work well within a team.
Ability to work in a fast-paced environment.
Ability to work a schedule based on business needs, including holidays, nights, and weekends.
Strong verbal and communication skills.

Responsibilities

Motivate the team by communicating the Alumni Hall vision.
Show passion for the Alumni Hall brand and help set the standard for running the daily business.
Participate in productive monthly staff meetings.
Recruit, hire, train, and develop a high-energy, high-performance team that provides a superior customer experience.
Coach team members in their job responsibilities to increase confidence and productivity.
Ensure team members adhere to employment policies.
Recognize performance issues and assist the Store Manager in developing action plans.
Assist the Store Manager in the performance review process.
Create an enjoyable atmosphere for customers and employees.
Manage merchandise receipt, processing, placement, replenishment, and markdowns efficiently.
Maintain a clean and neat sales floor, cash wrap, and fitting rooms.
Open and close the store, handle deposits, and follow daily operations and expectations.
Ensure e-commerce orders are filled and processed quickly and efficiently according to company standards.
Strive to achieve daily, monthly, and annual sales goals.
Strive to achieve shrink goals.
Maintain operational standards to secure store assets.
Assist the Store Manager in achieving UPT, ADS, and email-capture goals.
Assist the Store Manager with proper scheduling practices.