Assistant Store Manager

Genuine Parts Company•Harrisburg, PA

21h

About The Position

The Assistant Store Manager uses automotive, customer service, operational, and leadership expertise to help operate a NAPA retail store and support its goal of becoming the dominant parts supplier in the market. The role provides primary support to the Store Manager across store functions while retaining active, customer-facing sales responsibilities. It oversees store operations—including counter sales, inventory and receiving, delivery coordination, housekeeping, and other operational tasks—by coaching team members, monitoring progress, and stepping in as needed to maintain standards, coverage, and continuity. This position is designed as a developmental pathway to becoming a Store Manager. It may require overtime based on business needs and keyholder duties, including opening and closing the store.

Requirements

High school diploma or equivalent.
Leadership experience.
Passion for delivering customer care and building long-term relationships.
Ability to thrive in a very fast-paced and complex environment.
Entirely customer-centric approach to external and internal customers.
Ability to lift up to approximately 60 pounds in some situations.
Ability to stand and walk for extended periods; bend, stoop, and reach, including using ladders or stools.
Visual accuracy for identifying part numbers and sequences.
Ability to multitask and maintain attention to detail in a fast-paced environment.

Nice To Haves

Technical or trade school courses or degree completion.
Experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn about automotive products.
Knowledge of cataloging and/or inventory management systems.
Background or passion in the automotive, heavy equipment, farm, diesel, marine, or dealership industries.
Experience in a parts store, auction, retail store, auto body/collision, or management in a fast-food, restaurant, or convenience-store setting.
ASE Certifications.
Use or knowledge of equipment such as hand trucks, dollies, and hydraulic lifts.

Responsibilities

Partner daily with the Store Manager on operations, sales execution, inventory health, labor and scheduling alignment, and team performance; may influence or be responsible for store direct reports and labor-planning financial impact.
Sell actively and build customer relationships across retail and wholesale channels, including in-store, phone, and external dealer or wholesale calls as needed.
Model expected behaviors, processes, and customer service standards.
Execute or oversee opening and closing routines, including security, cash reconciliation, end-of-day reporting, and facility readiness.
Handle or support administrative tasks such as scheduling input, compliance documentation, performance tracking and reporting, and basic P&L awareness items.
Monitor and act on store metrics, including sales, inventory accuracy and turn, customer satisfaction, cleanliness and organization, labor efficiency, and loss prevention; identify trends and solve problems.
Provide leadership oversight, training, and performance management for store functions such as counter sales, order pulling, receiving, stocking, and delivery coordination; set expectations, coach the team, monitor outcomes, and assist when needed.
Support talent development through coaching and mentoring successors for advancement.
Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.
Meet performance measures related to customer satisfaction and issue resolution, sales and store operations, product knowledge and technical advice, people metrics, and store metrics.