Assistant Store Manager - North Hampton

TD Bank • North Hampton, NH

2d • Onsite

About The Position

The Assistant Store Manager leads the day-to-day service, sales, and operational objectives at a TD Store. The role leads advice and service colleagues in growing and deepening Customer relationships through convenient, personalized service and advice. The Assistant Store Manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The role coaches colleagues to provide end-to-end financial advice, make product recommendations based on Customer needs, manage referrals and outreach, and achieve individual and Store objectives. It also oversees Store operations, compliance, risk management, and service quality; supports colleague development and performance; and represents TD in the local community.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with Customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, along with required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Provide day-to-day team leadership and work direction for personalized service, advice, and operational activities while maintaining compliance with applicable requirements.
• Coach and develop colleagues in advice strategies, product and service knowledge, and proactive recommendations based on Customer needs.
• Deliver financial advice and tools to Customers, provide real-time insights, identify advice opportunities, and support referrals and business growth.
• Manage Customer and prospect leads, including self-generated, partner, retail-to-retail referral, and campaign leads; conduct outreach and arrange or host appointments.
• Handle critical or high-risk issues and act as an escalation point for Customer problem resolution.
• Support Customer acquisition, retention, relationship deepening, and referrals while maintaining effective partnerships among frontline colleagues, bankers, and other partners.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Promote TD and participate in community events that serve local community needs.
• Oversee Store operations, including teller and platform activities, daily processes, transaction completion, quality of work, and operational efficiency.
• Support or perform account maintenance, wire transfers, Store opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Identify and mitigate risk; monitor compliance with policies and procedures; support audit readiness and the Store's Operational Excellence plan.
• Ensure accurate documentation and due diligence for Customer transactions and business activities, and escalate non-standard or high-risk transactions as needed.
• Maintain professional and inviting Store common areas, including the lobby and frontline, in accordance with internal, marketing, premises, and regulatory guidelines.
• Provide feedback and performance reviews, coach and develop colleagues, support performance management, and contribute to setting and monitoring team objectives.
• Participate in recruitment and selection; promote a diverse, fair, and equitable workplace and effective working relationships across teams.
• Reinforce TD's shared commitments, Code of Conduct, and policies, procedures, and guidelines.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager