Assistant Store Manager - North Hampton

TD • North Hampton, NH

1d • $30 - $45 • Onsite

About The Position

The Assistant Store Manager manages day-to-day service, sales, and operational objectives at a TD Store. The role leads colleagues in growing and deepening customer relationships through convenient service, advice, and personalized experiences. The manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The position guides a team in meeting individual and Store objectives, delivering complex service and advice, and achieving performance goals while complying with regulatory requirements. It requires broad knowledge of financial concepts, products, services, tools, business processes, the local market, and competitive and economic trends. The Assistant Store Manager coaches colleagues on advice strategies and product recommendations, handles critical or high-risk issues, identifies growth opportunities and referrals, and manages customer outreach and leads.

The role also oversees customer service, colleague scheduling, operational compliance, risk management, audits, and day-to-day Store processes. It develops and supports a high-performing team through coaching, feedback, performance management, recruitment participation, and knowledge sharing. The position requires active NMLS registration upon hire to discuss loan products and facilitate application intake. The role is based in North Hampton, New Hampshire, and is listed at 40 hours with pay of $29.75–$44.50 USD.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives and performance goals.
• Provide day-to-day team leadership and work direction to ensure efficient delivery of personalized and complex service and advice while maintaining compliance.
• Oversee complex sales and advice activities that involve multiple steps, systems, partners, and processes.
• Coach, observe, and develop colleagues to deliver proactive advice, make appropriate product recommendations, and improve customer experience and financial confidence.
• Use knowledge of the local market, competitive offers, and economic trends to support customer advice and recommendations.
• Handle critical or high-risk issues and determine appropriate resolutions.
• Establish work direction and role ownership for advice delivery and daily, quarterly, and annual objectives.
• Provide customers with end-to-end financial advice, information, tools, and real-time insights to help them achieve their goals.
• Identify advice opportunities and referrals to support business growth.
• Participate in community events and promote the TD brand.
• Manage leads and customer outreach, including self-generated, partner, retail-to-retail referral, and campaign leads; make outbound calls and relay SMS, arrange appointments, and prioritize leads.
• Create a warm, engaging customer environment by listening actively and asking clarifying questions.
• Attract, acquire, and retain customers and deepen relationships to increase profitability and business growth.
• Support partnerships between colleagues handling daily transactions, platform bankers, and other partners to enable effective referrals.
• Lead customer service activities and help customers through challenging times and life events by matching needs to suitable products and services.
• Maintain colleague schedules to meet customer demand and compliance requirements.
• Resolve escalated customer problems, identify ways to prevent recurrence, and educate customers.
• Maintain a professional and inviting Store environment and ensure the lobby and frontline meet applicable internal, external, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations; oversee day-to-day processes, transactions, activities, and work quality.
• Support efficient Store operations and adherence to policies and procedures, including passing audits.
• May perform account maintenance, wire transfers, Store opening and closing, and cash management.
• Develop and lead the Store Operational Excellence plan; manage vault activities, including monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance and operational soundness, escalate non-standard or high-risk transactions, and ensure accurate documentation and due diligence.
• Support process improvements and timely, accurate completion of business processes and procedures.
• Apply and comply with the Bank Code of Conduct and operating policies and procedures.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Set, track, monitor, and address or recognize team performance objectives.
• Ensure colleagues follow policies, procedures, and conduct guidelines for customer interactions, products, and services.
• Share knowledge and expertise, communicate issues promptly, and foster good working relationships with partners and other teams.
• Encourage escalation of business challenges and facilitate change through positive reinforcement.
• Participate in recruitment and selection to support a diverse, qualified workforce.
• Promote an equitable, inclusive team environment and act as a brand champion internally and externally.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards
• Training and onboarding
• Online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager