Relationship Banker I - North Hampton

TD • North Hampton, NH

11d • $23 - $29 • Onsite

About The Position

The Relationship Banker I is a customer liaison who uses financial expertise and consultative advice to help customers identify banking solutions and meet their financial goals. The role supports business growth by building customer relationships, recommending appropriate products and services, conducting customer outreach and sales activities, and providing a positive, personalized customer experience. The banker must maintain active NMLS registration and may discuss loan products and facilitate application intake.

The role requires proficiency in routine transactions, broad knowledge of the business area's products, services, and processes, and the ability to resolve customer issues independently or escalate them when needed. It also includes customer service and advice, lobby leadership, possible teller transactions, operational and regulatory compliance, teamwork, professional development, and support for an inclusive work environment. Training and onboarding are provided.

Requirements

• High school diploma or GED.
• At least 1 year of experience working with customers and/or in sales, or equivalent experience demonstrated through volunteering, education, or military experience.
• Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards and eligible for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to complete teller training upon hire to conduct customer transactions.
• Strong communication skills, with the ability to communicate concisely, clearly, and consistently.
• Organization skills to manage multiple tasks in a fast-paced environment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Sound judgment and effective problem-solving skills.
• Proficiency in Microsoft Office.
• Ability to engage customers in conversations, explain detailed or complicated information, and build working relationships.
• Ability to apply common sense to standardized situations and read, write, and comprehend instructions.

Nice To Haves

• Teller experience.
• Demonstrated ability to engage customers in conversations while educating them about products and services.
• Notary license.

Responsibilities

• Build and nurture customer relationships by listening to customer needs, identifying additional needs, and offering appropriate solutions or referrals.
• Educate customers about bank products, services, product features, benefits, and self-service and digital banking options.
• Make product recommendations, provide consultative support, and offer proactive insights that help customers improve financial confidence and save time and money.
• Use customer relationship management tools to assess customer needs, identify solutions, and support lead-focused outbound sales activities.
• Conduct customer outreach, service, and advice activities, including conversations about loan products and facilitating application intake.
• Resolve customer questions, errors, and problems independently when possible and escalate issues or non-standard and high-risk transactions when necessary.
• Lead customer flow in the lobby by welcoming customers, discovering initial needs, and directing them appropriately.
• May perform teller transactions such as check cashing, deposits, transfers, and withdrawals while monitoring for fraud and following operational procedures.
• Comply with applicable laws, regulations, bank policies, and risk controls, including Bank Secrecy Act and Patriot Act requirements; ensure transactions and documentation are accurate and complete.
• Participate in daily store operations and contribute to operational excellence and business objectives.
• Collaborate with team members and partner bankers, make effective referrals, communicate relevant updates, and contribute to a positive and inclusive work environment.
• Participate in performance management, coaching, knowledge sharing, training, and career development; seek feedback and continuously improve work quality.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development and training programs.
• Reward and recognition.
• Variable compensation or incentive awards may be available, generally through participation in an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED