Relationship Banker I - North Windham

TD Bank • Windham, ME

1d • Onsite

About The Position

The Relationship Banker I is a banking professional who brings TD’s relationship-driven banking experience to life by partnering with clients to help them achieve their financial goals. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution, while adhering to risk and regulatory standards.

At a bank location, the banker engages clients through walk-in opportunities, lead management, and outbound outreach. They conduct goals-based discovery, explain relevant options transparently, provide personalized solutions and next steps, and offer ongoing guidance about TD products, services, and digital capabilities. The banker also engages clients on mortgage products and residential lending activities, and serves as an accountable point of contact for client concerns.

The role requires accurate documentation, compliance with policies and regulations, awareness of risk indicators, and appropriate escalation. The banker contributes to team performance through training, collaboration, sharing best practices, and participation in development activities.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand clients’ financial needs and priorities.
• Explain product and service options, including features, benefits, and potential risks, in clear and transparent language.
• Provide personalized solutions and next steps by connecting clients with appropriate products, services, or partners.
• Set clear follow-up steps and reinforce client relationships to support long-term financial progress.
• Educate clients about TD products, services, and digital capabilities, and provide ongoing guidance.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Deliver a welcoming, personalized client experience and resolve client concerns end-to-end when possible, escalating when needed.
• Identify opportunities to improve client outcomes and grow client acquisition, retention, and relationships at the bank location.
• Capture client information accurately and balance client needs with risk and compliance requirements.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory requirements.
• Identify and escalate discrepancies, material changes, or risk indicators in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices across the team; collaborate with colleagues and partners.
• Participate in performance and development activities and contribute to a positive, inclusive team environment.
• Act in accordance with TD’s code of conduct and ethical standards.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Access to an online learning platform and mentoring programs
• Base salary and variable compensation or incentive awards, including possible cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED