Associate Banker I - North Windham, ME

TD • Windham, ME

2d • $22 - $27 • Onsite

About The Position

The Associate Banker I brings TD’s human, relationship-driven banking experience to life. As a trusted guide and hospitality ambassador, this role is a first point of contact for clients and delivers everyday banking with accuracy, confidence, and clarity. The Associate Banker helps clients feel informed, supported, and empowered to pursue their financial goals while upholding TD’s risk and regulatory standards.

The position manages client flow, handles a broad range of transactions and multi-step activities within established financial limits, identifies client needs, and connects clients with appropriate banking partners. It also educates clients about products, services, and self-service digital capabilities, resolves routine issues, and escalates non-standard concerns. The role requires sound judgment, policy adherence, risk awareness, and effective collaboration with the financial center team.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary License.

Responsibilities

• Manage in-person and phone client flow as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
• Provide consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
• Build trust through personalized, client-first interactions and advocate for clients with empathy, integrity, and a long-term perspective.
• Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and refer them to appropriate partners or specialists.
• Use knowledge, insights, tools, and resources to evaluate and recommend client solutions.
• Balance client needs with sound judgment, policy adherence, and risk awareness to support compliant outcomes.
• Identify and assess routine client problems using standard procedures, and escalate non-standard issues appropriately.
• Maintain compliance with company guidelines and regulations, including AML requirements, client identification verification, data integrity, authentication, and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them according to policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards, protecting clients, colleagues, and the Bank.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED