Assistant Store Manager

The Webster•Atlanta, GA

About The Position

The Assistant Store Manager is a leadership partner to the Store Manager and a role model for The Webster’s core values. The role champions the company’s initiatives and vision, attracts and develops talent, and partners with the Store Manager to foster a productive environment where customer service, employee performance, and business results are priorities. The Assistant Store Manager balances front-of-house and back-of-house responsibilities, understands store performance, connects with employees, and engages customers. Responsibilities span leadership and business results, customer service, store operations, visual execution, and talent development. The Assistant Store Manager may also take on additional responsibilities at management’s discretion.

Responsibilities

Motivate and inspire the team with a vision and purpose that reflect The Webster’s core values.
Set clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Lead productive weekly leadership meetings aligned with business strategy.
Create and manage execution of the store business plan to drive sales and KPI results, maximize opportunities, and support CRM.
Analyze sales reports and data to identify business needs and set strategies.
Set individual sales goals for management and associates in line with store business plans.
Train and develop the team’s business acumen to improve performance.
Review sales and payroll goals daily using payroll reports and tools, and adjust schedules to meet business needs.
Demonstrate sales leadership through active participation on the selling floor.
Develop events and incentives to grow the customer base, especially in the local market.
Manage controllable P&L components to meet store financial and expense targets.
Ensure staff delivers a high level of customer service and maintains client communication through the client database.
Resolve client issues and complaints promptly and effectively.
Maintain in-depth merchandise knowledge and ensure selling staff are knowledgeable about products.
Train Assistant Store Managers and key holders to handle customer service issues, including dissatisfied customers, returns, and defective merchandise.
Ensure cash-control and register procedures are followed, including bank deposits and safe funds.
Control store expenses, maintain budgets, and pursue cost reductions.
Schedule associates to maintain adequate floor coverage within payroll budgets.
Oversee efficient merchandise handling, including shipment receipt and processing, markdown optimization, and replenishment, while maintaining a clean stockroom.
Ensure staff follows shipping and receiving policies and procedures.
Meet inventory accuracy and shrink targets in accordance with company loss-prevention standards.
Support and promote loss prevention and take responsibility for risk management, physical security, cash controls, inventory management, and inter-store communication.
Maintain brand standards for a neat, clean, organized, and safe sales floor, cash wrap, and fitting room; ensure facility maintenance.
Partner with the Director of Stores on appropriate store assortment.
Ensure displays, fixtures, and visual areas reflect current visual direction.
Identify and communicate product concerns promptly, and communicate inventory needs to support the business.
Recruit, hire, develop, and retain a high-performing management and selling team.
Teach, train, and coach the store management team to develop future company leaders.
Assess performance and provide ongoing feedback through real-time coaching, monthly touch bases, and individual development planning.
Develop succession plans, establish career paths for associates, and encourage pursuit of internal opportunities.
Resolve human resources issues in a timely and effective manner, partnering with the Director of Stores when necessary.
Ensure professional image and grooming standards that reflect the brand are followed.
Ensure the store management team adheres to and enforces employment practices and policies.
Perform additional responsibilities assigned at management’s discretion.