Assistant Store Manager

Royal Farms•Chesapeake, VA

31d

About The Position

The Assistant Store Manager supports the Store Manager in managing daily store operations and contributing to short-term planning and strategy that drive store performance. The role supervises store associates and lower-level management, assists with customer escalations, and ensures operational standards are consistently met. When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team to maintain continuity of service, results, and culture. The position helps foster a high-performing environment centered on fairness, respect, customer satisfaction, and operational excellence. The role includes customer service and community engagement, team leadership and development, policy and operational compliance, and monitoring business performance. The Assistant Store Manager partners with the Store Manager to execute initiatives, develop employees, meet performance targets, and support efficient store operations. This is a full-time, hourly position with performance-based incentives. The stated pay range is $24.00–$28.00 per hour, with anticipated annual earnings of $42,000–$55,000 based on a 40-hour workweek and on-target incentive achievement; actual earnings may vary.

Requirements

Must be at least 18 years old.
High school diploma or GED.
At least 1 year of experience in fast food, retail, or related management.
Proven leadership skills and ability to supervise and motivate teams.
Strong written, verbal, and interpersonal communication skills.
Strong organizational skills, including the ability to prioritize and delegate tasks.
Basic proficiency in business math, accounting, and computer applications.
Demonstrated analytical and decision-making abilities.
Able to stand, walk, bend, reach, and lift up to 50 pounds throughout a shift.
Able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Open availability to work mornings, evenings, overnights, weekends, and holidays based on store needs.
Able to lead, coach, and support a team in a fast-paced, customer-facing environment.
Able to use store technology systems, including registers, scheduling tools, and reporting platforms.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain it thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD, or Laurel, DE.
Must have reliable transportation and maintain regular, on-time attendance.
Must wear slip-resistant shoes while on duty.

Nice To Haves

Associate’s degree or higher.
Leadership experience in a fast-paced retail, food service, or fuel environment.
Prior experience across all areas of store operations, including foodservice.
Current ANSI-approved Food Safety Manager Certification.
Demonstrated excellence in customer service delivery, relationship building, and clear communication.
Experience leading and developing high-performing teams.
Experience implementing change with measurable results.

Responsibilities

Model and reinforce outstanding customer service, including welcoming customers, maintaining high standards, and demonstrating product knowledge.
Develop team members’ ability to provide consistent, efficient, and welcoming customer service.
Partner with the Store Manager to plan and execute initiatives that improve customer satisfaction, sales performance, and community connection.
Build relationships with the local community, respond to customer feedback, and support company outreach efforts.
Ensure execution of Royal Farms marketing programs, promotions, and customer-facing initiatives.
Support recruiting, onboarding, training, and ongoing development of the retail team.
Help deliver training and communications on new initiatives, promotions, products, policies, processes, and safety equipment.
Provide timely coaching and feedback, recognize and reward team members, and recommend candidates for advancement.
Address employee relations matters fairly and with a resolution-oriented approach.
Uphold and ensure consistent execution of company rules, policies, procedures, and systems.
Maintain accountability for compliance in people, safety, assets, and cash management.
Promptly address and escalate concerns or violations to the Store Leader and, when appropriate, the District Leader and Human Resources.
Monitor vendor activity and enforce company policy when checking in internal and external vendors.
Monitor and analyze store performance, metrics, and operational processes to identify improvement opportunities.
Partner with the Store Manager to implement short- and long-term strategies that support sales, profitability, and operational goals.
Provide insights and recommendations to help the store team achieve targets and execute company programs and policies efficiently.
Follow Royal Farms safety, security, and operational procedures in SOPs and training materials.
Uphold the company mission, core values, and brand standards, and perform other assigned projects or duties.
Supervise all store employees.