03422 Assistant Store Manager

CosmoProf•Schertz, TX

19d

About The Position

The Assistant Store Manager supports the Store Manager in leading store associates, delivering strong customer experiences, overseeing store operations, and maintaining brand standards. The role supports strategies and plans designed to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Store Manager is responsible for the primary duties of the role. The position oversees brand execution, people development, operations, and safety/loss prevention. It guides associates’ daily goals and activities, upholds merchandising and other brand standards, and addresses customer concerns. It recruits, trains, coaches, and holds associates accountable while fostering inclusion and effective communication. It also ensures company processes and digital fulfillment strategies are followed, manages scheduling and payroll hours, and protects customers, associates, and company assets. The role involves standing, walking, bending, crouching, stooping, stretching, reaching, and lifting moderately heavy items such as shipments or record boxes. The employee may need to work in other stores from time to time. The work environment includes offices, meeting and training rooms, retail stores, residences, or commercial vehicles, and requires normal safety precautions.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Ability to lead or support a team of associates in meeting business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to provide an exceptional customer experience, maximize sales and KPIs, and build customer loyalty.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary contact for resolving customer issues and concerns.
Analyze store trends and anticipate customer demands.
Engage, train, develop, coach, and motivate associates to achieve positive results.
Recruit candidates and build networks of external talent to fill positions when required.
Identify associate strengths and development opportunities, and address them through coaching or counseling.
Hold the team accountable to company policies and expectations, maintain positive associate relations, and share relevant company information.
Maintain effective communication with the Area Manager and District Manager and build working relationships with Store Manager peers.
Foster diversity, inclusion, and belonging.
Train, manage, analyze, and improve company processes, including digital and omni-channel fulfillment such as SFS, SDD, and BOPIS.
Manage inventory processes, including ordering and shipment processing; manage payroll hours according to business needs and schedule appropriately.
Ensure store opening and closing procedures are performed correctly.
Complete company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and ensure safety policies and procedures are followed.
Protect company assets by enforcing inventory and cash-control procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.