Assistant Store Manager

Boot Barn • Miamisburg, OH

18d • Onsite

About The Position

The Assistant Store Manager is an essential member of the store leadership team who collaborates with the Store Manager to cultivate an environment that supports Boot Barn’s Mission, Vision, and Values. The role supports exceptional customer service, partner development and engagement, merchandising standards, store operations, and store sales goals. The Assistant Store Manager also partners with the Store Manager and District Manager to pursue year-over-year growth and improve processes and productivity.

Boot Barn describes its workplace as community-oriented and collaborative, with an emphasis on belonging, supporting colleagues, celebrating achievements, and welcoming each unique Partner. The company’s vision is to offer everyone a piece of the American spirit, one handshake at a time.

The position leads and develops store partners, supports customer engagement and sales, helps manage staffing and daily operations, and ensures merchandise presentation and inventory processes meet company standards. It requires working a variety of shifts, including nights, weekends, and holidays, and may involve up to 15% travel to support local stores. The work environment is clean, orderly, properly lit and ventilated, with moderate noise. The role involves mostly standing, walking, bending, and frequent lifting.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to meet the physical demands described, including standing, walking, squatting, bending, stooping, kneeling, occasional ladder or step-stool use, and lifting, moving, and carrying up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately, and to see, hear, and speak to communicate with partners and customers.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead partners in fostering a service and selling culture, exceeding customer expectations, and building long-standing customer relationships.
• Review goals with partners and provide consistent, timely coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Promote continuous learning, assist with partner training plans, improve operational and merchandising performance, and develop team members toward career goals.
• Collaborate with the Store Manager to respond to changing business needs and procedures, adjust schedules, implement operational directives, support interviewing and hiring, train operational staff on new policies and procedures, and communicate with District, Region, and Store Support Center partners as needed.
• Assess and communicate local customer needs to the Store Manager.
• Collaborate with the Store Manager to plan and execute events that drive sales volume through outreach to the local community and market.
• Lead and coach associates in customer engagement through B Rewarded Loyalty Programs and hold the team accountable for individual and team goals.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments while following company visual presentation guidelines.
• Ensure markdown compliance and execution, and ensure product receipts are processed accurately and promptly.
• Partner with the Store Manager on inventory shrink plans and drive the strategy with the store team.
• Maintain product knowledge across categories, including western boots, work boots, denim, hats, and add-ons, and coach and train partners in those areas.
• Complete opening and closing procedures to company standards and comply with the company Time and Attendance policy and procedures.
• Adhere to and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Apply business acumen and understand all aspects of store operations.
• Demonstrate professionalism, communication, teamwork, quality work, attendance, and appearance with customers, team members, corporate partners, and vendors.
• Perform additional duties as assigned by the District Manager or Store Support Center partners.

Benefits

• Competitive hourly rate plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree