10160 Assistant Store Manager

CosmoProf•Clermont, FL

20d

About The Position

The Assistant Store Manager supports the Store Manager in leading store associates and overseeing store operations to deliver strong customer experiences, achieve sales and other key performance indicators, and maintain brand standards. The Assistant Manager is responsible for all primary duties when the Store Manager is not present. The role supports daily planning, team development, customer issue resolution, inventory and payroll management, operational execution, and safety and loss prevention.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates to meet business objectives.
Effective communication with team members and management.
Scheduling availability to meet the needs of the business.
The role requires standing and walking for extended periods; recurring bending, crouching, stooping, stretching, and reaching; and lifting moderately heavy items such as shipment or record boxes.
May require above-average agility and dexterity.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise associates and support daily goals and activities that deliver an exceptional customer experience, maximize sales and KPIs, and build customer loyalty across in-store and omnichannel channels.
Ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Resolve customer issues and concerns, analyze store trends, and anticipate customer demands.
Train, develop, coach, and counsel associates; recruit candidates and support hiring as needed.
Hold the team accountable to company policies and expectations, address associate concerns, share relevant company information, and foster diversity, inclusion, and belonging.
Communicate consistently with Assistant Manager and District Manager peers and build strong working relationships with Store Manager peers.
Execute company processes through training, management, analysis, and continuous improvement, including omnichannel fulfillment strategies such as SFS, SDD, and BOPIS.
Manage inventory through ordering and shipment processing, payroll hours, and scheduling according to business needs.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and enforce policies and procedures.
Protect company assets by ensuring inventory and cash control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
Perform duties in other stores from time to time when required.