Assistant Store Manager

Ross Dress for Less•Easton, PA

19d

About The Position

The Assistant Store Manager is responsible for managing and supervising areas assigned by the Store Manager while following company policies for customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are met. The Assistant Store Manager supports store performance, scheduling, payroll administration, recruiting and developing associates, expense control, safety, customer service, merchandising, and loss prevention. The role directly supervises non-exempt associates and helps maintain a clean, safe, customer-friendly store environment.

Requirements

At least two years of Store Manager or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain a high quality of customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to occasionally push, pull, and lift more than 25 pounds; regularly bend, squat, kneel, climb, carry, reach, and stoop; and spend up to 100% of working time standing, walking, and moving around the store.
Ability to use store equipment, including PDTs, registers, and PCs, as well as janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead company best practices and maximize productivity by minimizing steps and touches while working.
Assist in analyzing store reports, evaluate controllable expenses and overall store performance, and communicate variances from company standards to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations; accept special assignments from leadership.
Administer payroll, including daily punch edits, Sunday payroll transmission, and reporting as needed.
Assist with recruiting, hiring, training, and developing non-exempt associates, and ensure compliance with personnel policies and procedures.
Communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and manage payroll hours in response to plan and current business trends.
Promote safe behaviors, ensure associates understand emergency procedures, uphold safety policies, and help facilitate monthly safety meetings.
Treat customers, associates, and leaders respectfully and professionally; recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision; coach associates in service across registers, the customer service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store with support from maintenance personnel and associates.
Ensure merchandise recovery, sizing, markdowns, presentation, and organization meet company standards; manage processing of merchandise to the sales floor within expected timeframes.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
Maintain a strong customer-service presence and heightened loss prevention awareness, and comply with the Loss Prevention Awareness Program.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained properly.
Directly supervise all non-exempt associates.