ASSISTANT STORE MANAGER

Goodwill Industries of Arkansas•Russellville, AR

19d•$21 - $0•Onsite

About The Position

The Assistant Store Manager assists the Store Manager with daily store operations and performance, working to meet or exceed budget while following company standards, policies, and procedures. In the Store Manager’s absence, this role is responsible for store operations, employees, banking, and customer and donor inquiries or complaints. The position may involve occasional travel within Arkansas and frequent physical exertion and exposure to unfit donated goods.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, such as data processing, clerical/administrative work, or equipment operation, and two years of related experience and/or training; or an equivalent combination of education and experience.
Ability to effectively communicate information and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and other employees.
Valid driver's license.
Intermediate 10-key skills.
Basic accounting skills.
Ability to perform frequent physical exertion and work around unfit donated goods.

Responsibilities

Supervise staff and provide oral and written communications about work performance.
Assist with interviewing applicants and conducting orientations for new hires as needed.
Maintain personnel files securely.
Ensure proper customer service to donors and customers and help develop additional donors for the store.
Motivate employees to meet production guidelines.
Monitor and control the receiving, pricing, display, and sale of merchandise within management-established price ranges.
Stock and maintain the store interior and exterior in an attractive manner.
Balance register receipts, prepare daily bank deposits, and maintain daily transaction records; make bank deposits as needed, traveling alone in a personal or company vehicle.
Operate the cash register, accept payments, and authorize voids, returns, exchanges, and merchandise credits.
Ensure proper rotation of merchandise.
Manage loss control by monitoring customers and employees, reporting suspicious activity to the Loss Prevention Director, and preventing unauthorized giveaways.
Complete personnel, payroll, and other operational paperwork in a timely manner when the Store Manager is absent.
Maintain a clean and safe store, processing area, and/or donation center through housekeeping or delegation of those tasks.
Ensure correct daily sales reports are submitted as directed by the manager.
Keep daily employee attendance records and forward absence and vacation requests to the VP of Donated Goods when the manager is absent.
Ensure the store is open and operational during designated hours.
Follow safety procedures and personnel policies and ensure compliance by employees, community service workers, volunteers, and trainees.
Serve as a positive role model for employees, trainees, and customers in professional development.
Perform other related duties as required or assigned.