Assistant Store Manager

Ross Stores•Woodbridge, VA

21d•$17 - $27

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, following company policies concerning customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are consistently met. The position directly supervises all non-exempt associates. The Assistant Store Manager supports store performance and operational execution, including associate scheduling and payroll administration, expense and payroll-hour control, regulatory and personnel-policy compliance, recruiting and training, customer service, merchandise processing and presentation, store safety, and loss prevention. The role helps maintain a clean, safe, customer-friendly store and supports inventory preparation and execution. The position requires two or more years of store or assistant store manager experience in retail, the ability to supervise and motivate associates, manage multiple tasks and priorities, exercise independent judgment, and maintain high-quality customer service. English fluency and the ability to work evenings and weekends are required. The role involves extensive standing and movement around the store, regular bending and climbing, and occasional pushing, pulling, and lifting over 25 pounds. Base pay is $17.33–$27.07; the stated range depends on factors including experience, skills, qualifications, education, certifications, seniority, and location.

Requirements

Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate, and communicate positively with store associates at all levels.
Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
Ability to set priorities and exercise independent judgment.
Ability to maintain high-quality customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to use store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

Lead assigned areas of store operations and lead the entire store when the Store Manager is absent.
Follow company best practices and maximize productivity by minimizing steps and touches.
Assist in analyzing store reports, evaluating controllable expenses and store performance, and communicating variances to the Store Manager.
Ensure associates are scheduled appropriately to meet business objectives and comply with scheduling requirements.
Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
Administer payroll, including daily punch edits, Sunday payroll transmission, and payroll reporting as needed.
Recruit, hire, train, and develop non-exempt associates; communicate associate relations incidents to the Store Manager or District Manager as needed.
Monitor expenditures against budget and control payroll hours in response to business trends.
Promote safe behaviors, ensure associates understand emergency procedures, maintain adherence to safety policies, and help facilitate monthly safety meetings.
Model respectful, courteous, friendly, and professional treatment of customers, associates, and other leaders; recognize associates through company programs.
Execute customer service and merchandise presentation programs through associate training and supervision.
Supervise and coach retail associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Represent and support the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and associates.
Ensure recovery, sizing, markdowns, merchandise organization, and presentation meet company standards and guidelines.
Manage merchandise processing to the sales floor within the expected company timeframe.
Train associates on loss prevention awareness and store shortage goals; safeguard confidential information, payment information, and merchandise.
Support store loss prevention through customer service presence, customer and associate engagement, and loss prevention awareness.
Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.
Accept special assignments as directed by leadership.