Assistant Store Manager - New Ipswich, NH

TD Bank • New Ipswich, NH

2d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening customer relationships through convenient service, sales and advice, and personalized customer experiences. The Assistant Store Manager can lead the Store with minimal direction and makes decisions about day-to-day work on the teller line or platform.

The position leads advice and service colleagues, coaches the team on customer service and advice behaviors, and supports achievement of Store and individual objectives. It oversees complex sales and advice activities, customer outreach and lead management, operational compliance, risk management, and the quality and timely completion of Store processes. The role also supports colleague development, performance management, recruiting, and an inclusive, high-performing team environment.

This position is classified as a Loan Originator and Mortgage Loan Originator under the cited federal regulations. The incumbent must be eligible for employment with a covered financial institution and eligible for NMLS registration. Federal law requires satisfactory criminal background and credit report checks and applicant statements or certifications regarding certain government-agency findings.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage customers in conversations about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under the cited Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Must satisfactorily complete criminal background and credit report checks and provide required statements or certifications regarding administrative, civil, and/or criminal findings by a government agency or authority.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead advice and service colleagues to achieve individual and Store objectives, performance goals, and strong customer and colleague experiences.
• Provide daily team leadership and work direction to support efficient delivery of personalized and complex service and advice while maintaining compliance with regulatory guidelines.
• Coach and develop the team through observations, oversight, feedback, and communication to reinforce proactive advice and appropriate product recommendations.
• Lead advisory colleagues on advice-giving strategies and product and service knowledge.
• Deliver end-to-end financial advice, information, and tools that help customers manage finances and achieve their goals.
• Manage customer and prospect leads, referrals, outreach, calls, messages, appointments, and lead prioritization.
• Identify advice opportunities and referrals that contribute to business growth and customer acquisition, retention, and profitability.
• Handle critical, high-risk, or escalated customer issues and identify ways to prevent recurring problems.
• Build customer relationships through attentive service, clarifying questions, financial expertise, and recommendations suited to customer needs.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Establish partnerships between colleagues handling day-to-day transactions, platform bankers, and other partners to support effective referrals.
• Maintain a professional and inviting Store environment and ensure common areas, lobby, and frontline meet applicable policies and regulatory requirements.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Support efficient Store operations by following policies and procedures, preparing for audits, and supporting operational excellence plans.
• Perform Store operations as needed, including account maintenance, wire transfers, opening and closing, cash management, vault management, and monthly vault and drawer audits.
• Identify and mitigate risk, audit for compliance and operational soundness, and escalate non-standard or high-risk transactions or activities.
• Ensure customer and business documentation is accurate and consistent with applicable rules and regulations.
• Support process-improvement opportunities and exercise due diligence to ensure accurate customer transactions and activities.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and timely performance management.
• Help set team performance objectives, monitor results, and address or recognize performance in a timely manner.
• Ensure colleagues follow TD policies, procedures, and conduct guidelines.
• Share expertise and information, communicate issues promptly, encourage strong working relationships, and support escalation of business challenges.
• Participate in recruitment and selection and promote a fair, diverse, and equitable workplace.
• Represent and champion the TD brand internally and externally and participate in community events.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager