Retail Assistant Store Manager  - 2384

Cash America Pawn • Chicago, IL

155d • $18 - $21

About The Position

The Assistant Store Manager partners with the Store Manager to support daily store operations, develop team members, deliver exceptional customer service, and help drive store profitability. The position provides hands-on leadership experience while working with a broad range of merchandise, including jewelry, electronics, and tools. The role may involve firearms at locations with a Federal Firearms License (FFL); certification is provided.

The Assistant Store Manager may serve as Manager on Duty and helps achieve store sales, profitability, and performance goals. Responsibilities include coaching and developing employees, maintaining inventory accuracy and asset protection, handling store opening and closing procedures, monitoring loan and buying transactions for compliance, and upholding merchandising and store presentation standards. Associates can earn a 2–8% commission based on individual performance; full details are provided during the interview process.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, team development, and customer service skills.
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; firearms certification is provided at FFL locations.
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience using retail checkout systems.
• Bilingual abilities.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support the achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.

Benefits

• Competitive hourly pay of $17.85–$20.85 plus commission up to 8%.
• Additional bonus opportunities based on store performance.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Vacation and sick/personal time based on tenure and applicable state or local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED