Assistant Store Manager

Kohl's•Midland, TX

19d

About The Position

As an Operations Manager or Merchandising Manager, the Assistant Store Manager provides oversight of store operations and/or merchandising while delivering excellent customer service. The role teaches, coaches, and develops associates to execute operational, service, and merchandising processes consistently and efficiently. It is accountable for key performance measures and overall store results, with a primary goal of driving sales and profitability. The position includes managing store operations or merchandising, supporting customer service, shortage mitigation, accurate pricing and signing, associate development, and adherence to company policies and safety standards. Managers also monitor business needs and adjust resources to support customers and workload demands.

Requirements

Must be at least 18 years old.
Experience supervising teams or associates, including coaching to achieve daily goals and managing performance.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills, including the ability to make quick decisions.
Strong people-management skills and ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to complete company training programs satisfactorily.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer-operation skills.
Ability to operate and communicate using multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to perform the listed accountabilities and meet the physical requirements of the role.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience working in a retail environment, preferably in a managerial position.
College degree or an equivalent combination of education and two years of experience in retail or a similar industry.

Responsibilities

Ensure sound operational processes for receiving and processing products, stockroom management, and omnichannel fulfillment.
Complete required business directives, including merchandise disposition practices, to drive accuracy.
Plan and direct floor replenishment and remerchandising based on sell-through and seasonal changes.
Lead point-of-sale and customer-service efforts to provide quick transactions and a compelling customer experience.
Maintain visual merchandising standards and adapt product presentation to the store layout, adjacencies, and customer needs.
Direct, teach, and train associates to execute company merchandising direction accurately, on time, and to brand standards.
Lead store pricing activities, including accurate and efficient price changes, sign changes, and ticketing.
Support loss prevention by educating associates, monitoring store activity, maintaining product protection standards, enforcing company policies, and partnering with Loss Prevention.
Manage new-hire training on process best practices, inventory procedures, productivity, merchandising standards, product knowledge, and Kohl’s tools and resources.
Manage with integrity and honesty while fostering teamwork in an engaged and inclusive culture.
Use sound judgment when making decisions and involve appropriate partners as needed.
Model, enforce, and provide direction and guidance to associates.
Demonstrate, coach, and develop a customer-service mindset, including anticipating customer needs and satisfactorily resolving issues.
Maintain strong operational standards, shortage mitigation, merchandising presentation, accurate pricing, and proper signing.
Monitor and adjust resources in response to business needs, customer needs, and workload demands.
Assess key performance indicators to make informed decisions that drive store results.
Manage talent, including hiring, training, developing, and supervising associates.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies and help ensure the safety of associates and customers.
Perform other responsibilities as assigned.