Assistant Store Manager, East Hampton - Full Time

Macy's

5d

About The Position

Bluemercury is seeking a passionate Assistant Store Manager to support the team and enhance customers’ beauty experiences through exceptional service, in-depth product knowledge, and expert beauty advice. The Assistant Store Manager drives sales and optimizes customer service through client interactions and relationship-building. This role models Bluemercury’s client-first service approach, supports clients in meeting their beauty needs, and empowers the team to exceed expectations.

The role includes leadership, operational, and client-facing responsibilities. The Assistant Store Manager helps maintain communication across the team, leads by example, supports sales and service goals, and oversees operational processes. They build personalized client relationships, share product expertise, tailor recommendations, support promotions and inventory management, and participate in beauty workshops. The position requires flexible availability for days, evenings, weekends, and holidays, as well as the physical ability to stand and walk for extended periods and lift and move items weighing up to 25 pounds.

Requirements

• Strong interpersonal and communication skills, including the ability to connect with colleagues and clients, share knowledge, and strengthen relationships.
• Passion for beauty and staying current with trends and products.
• Flexible availability, including days, evenings, weekends, and holidays.
• Critical thinking, strategic partnerships, and results-driven action.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• One to two years of retail supervisory experience.
• Ability to stand and walk for prolonged periods; tolerate prolonged exposure to fragrance and home fragrance products; frequently use computers, handheld electronic equipment, and cash registers; reach, crouch, kneel, and stoop; and lift and move items weighing up to 25 pounds.
• Color vision.

Nice To Haves

• Beauty industry experience is preferred.
• Advanced authority and expertise in a specific brand is preferred.

Responsibilities

• Facilitate consistent communication among team members and business partners.
• Model Bluemercury’s client-first service approach and build relationships with colleagues, clients, and visitors.
• Drive results and achieve personal and team KPIs by building client trust, collaborating with the team, creating revenue opportunities, and supporting events and promotions.
• Execute operational tasks, support inventory control, cost minimization, and profitability, and delegate and monitor operational processes.
• Use problem-solving skills and lead or train peers to achieve results through collaboration.
• Build and maintain personalized relationships with internal and external customers, creating a welcoming and inclusive atmosphere.
• Maintain and share knowledge of beauty products across skincare, makeup, haircare, and fragrance, and stay current on products and industry trends.
• Recommend products based on clients’ needs, preferences, and skin types; demonstrate products and provide application tips.
• Drive sales by communicating product benefits and promotions, and encourage repeat business by sharing information about loyalty programs and events.
• Assist with stock management, product availability, and maintaining an organized, visually appealing store.
• Participate in and occasionally lead in-store beauty workshops.
• Collect customer feedback and share product and service insights with the management team.

Benefits

• Competitive pay, including commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off for full-time hourly employees.
• Medical, dental, vision, and 401(k) coverage.
• Advancement opportunities and mentorship.
• Employee Assistance Program with mental health and financial literacy resources.
• Colleague Resource Groups and give-back/volunteer opportunities.
• Inclusive, challenging, and fun work environment.
• Empowerment to perform impactful work with tangible results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed