Assistant Store Manager

O'Reilly Auto Parts•Mount Pleasant, PA

21d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store when the Store Manager is absent or working an opposing shift and leads store team members in serving customers. Bilingual candidates are encouraged to apply, with Spanish highly desired. The position also supports hiring, training, coaching, scheduling, merchandising, inventory-related transactions, customer returns, store security, and maintenance of store facilities and equipment. Other duties may be assigned.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service in the retail showroom, including team-member execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team-member goals, providing feedback, coaching and mentoring, and ensuring training remains current.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds are accurate and use the correct payment methods, and returned merchandise is processed or staged correctly.
Ensure merchandise, including core charges and warranties, is invoiced before it leaves the store.
Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members follow company policies, including posted schedules, management approval of schedule changes or deviations, and proper clocking in and out.
Perform store opening and closing duties, including end-of-day procedures; handling and securing money and deposits; preparing bank deposits as needed; turning on night security lights; securing the building and delivery vehicles; and arming or disarming security alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.