Assistant Store Manager - Operation, Full Time, San Mateo - West Elm
About The Position
The Assistant Store Manager, Omni Operations, drives incremental sales and profitability through effective management of in-store order fulfillment across Omni channels. The role supports the management team in achieving goals by providing world-class service, modeling relationship-building with guests, and supervising the store to ensure appropriate staff coverage across all areas. The position leads customer fulfillment across services including order pickup, outgoing shipment, unpaid hold management, home delivery, and installation. It supports organized and safe stockroom operations, accurate daily audits and reconciliations, shrink prevention, and the execution of safety practices. The role also helps create a positive workplace where associates are treated fairly and with dignity in accordance with the People-First Philosophy. Full-time associates are expected to have open availability to meet business needs.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills to identify challenges creatively and develop timely action plans.
- Strong time-management skills and ability to execute multiple tasks and manage competing priorities.
- Ability to independently lead oneself and others to achieve results.
- 2–3 years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize items up to 75 lbs. using appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet business needs.
Nice To Haves
- Omni channel fulfillment experience.
Responsibilities
- Lead customer fulfillment across all channels and services, including order pickup, outgoing shipment, unpaid hold management, home delivery, and installation.
- Set up and maintain shipping-in and shipping-out lanes in the stockroom, using additional tables, carts, or baker’s racks as needed.
- Maintain effective stockroom organization and supplies to support efficiency, safety, productivity, salesfloor replenishment, and Omni fulfillment.
- Perform regular audits and daily reconciliations, including UPS, DIAR, and Markdown Audit Report, and establish daily disciplines to prevent shrink from lost cartons, mis-picks, MOS, returns, and RTVs.
- Champion safety best practices and maintain and execute safety binder requirements, including hosting monthly safety meetings, ensuring ladders and box cutters are in working condition, and ensuring associates complete ladder safety training.
- Create and ensure a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Support the management team in achieving goals through world-class service, guest relationship-building, and store supervision that ensures appropriate staff coverage.
Benefits
- Competitive compensation package; anticipated pay range is $21.00–$26.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
