Assistant Store Manager - Sales & Service, Full Time, San Mateo - West Elm

Williams-Sonoma

1d•Onsite

About The Position

The Assistant Store Manager of Sales and Service supports the management team in achieving goals by providing world-class service and modeling relationship-building with customers. The role maintains a visible presence through store supervision to ensure appropriate staff coverage throughout the store. It leads the team in creating exceptional customer experiences and exceeding sales goals, while supporting sales generation, service, coaching, product education, and the resolution of client service issues. The position is full time and based at the San Mateo West Elm store. Full-time associates are expected to have open availability to meet the needs of the business. The anticipated pay range is $21.00–$26.00 per hour. The role is not eligible for relocation assistance.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
Open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional experience for customers and exceed sales goals.
Ensure the sales floor is adequately staffed from a sales and tactical perspective, while modeling sales generation and service for sales associates and prioritizing the customer experience.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery and pick-up issues and outstanding matters, through effective use and management of the client information reporting system.
Maintain a store-supervision presence to ensure appropriate staff coverage in all store areas.

Benefits

Competitive compensation package.
Generous discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.