Assistant Store Manager - Sales & Service, Full Time, San Mateo - West Elm
About The Position
The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing world-class service. This role models relationship-building with customers and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. The position leads the store team in creating exceptional customer experiences and exceeding sales goals, while coaching associates, developing selling skills, and resolving client service issues. The role requires open availability to meet business needs. It also involves extended periods of mobility on the sales floor and lifting or mobilizing items weighing up to 75 pounds using appropriate equipment and safety techniques.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills, including the ability to identify challenges creatively and develop action plans in a timely manner.
- Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
- 2–3 years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Open availability to meet the needs of the business.
Responsibilities
- Lead the store team in creating exceptional customer experiences and exceeding sales goals.
- Ensure the sales floor is adequately staffed from both sales and tactical perspectives, modeling sales generation and service for sales associates while prioritizing the customer experience.
- Reinforce customer service principles by coaching staff on their successes and challenges.
- Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
- Create and maintain a positive environment where associates are treated fairly and with dignity, consistent with the People-First Philosophy.
- Ensure timely resolution of client service issues, including delivery, pick-up, and outstanding issues, through effective use and management of the client information reporting system.
- Support the management team in achieving goals through world-class service and store supervision that ensures appropriate staff coverage.
Benefits
- Competitive compensation package; anticipated pay range is $21.00–$26.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Individual development plans and career pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning through brand-specific resources and WSI University.
- Leadership development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
