About The Position
The Assistant Manager, OMNI Operations drives incremental sales and profitability through effective management of in-store order fulfillment across Omni channels. The role supports the management team in achieving goals by providing world-class service, modeling relationship-building with guests, and supervising the store to maintain appropriate staff coverage. It leads fulfillment across channels, oversees stockroom organization and shipping processes, conducts audits and reconciliations, and champions workplace safety and a fair, positive environment for associates.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills to identify challenges creatively and develop timely action plans.
- Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
- Ability to independently lead oneself and others to achieve results.
- Two to three years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet business needs.
Nice To Haves
- Omni-channel fulfillment experience.
Responsibilities
- Lead customer fulfillment across all channels and services, including order pickup, outgoing shipment, unpaid hold management, home delivery, and installation.
- Identify, execute, and maintain shipping-in and shipping-out lanes in the stockroom, using additional tables, carts, or baker’s racks as needed.
- Ensure stockroom organization and supplies support efficiency, safety, productivity, salesfloor replenishment, and Omni fulfillment.
- Perform regular audits and daily reconciliations, including UPS, DIAR, and Markdown Audit Report, and establish daily practices to reduce shrink from lost cartons, mis-picks, MOS, returns, and RTVs.
- Champion safety best practices and maintain and execute safety binder requirements, including hosting monthly safety meetings, ensuring tools and resources are in working condition, and confirming associates complete ladder safety training.
- Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Support the management team in achieving goals by providing world-class service, modeling guest relationship-building, and maintaining appropriate staff coverage through store supervision.
Benefits
- Competitive compensation package.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
