Assistant Store Manager

CNG Holdings, Inc.•Kingman, AZ

21d

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The position serves and educates customers about financial products and services, handles customer inquiries and transactions, and performs cash-handling and compliance duties. The role works assigned shifts and may require travel among stores in the assigned district, travel to neighboring districts, and overnight travel.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work in an autonomous environment.
Reliable personal transportation in accordance with company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to lift up to 50 pounds, with or without reasonable accommodation.
Ability to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate issues to the store manager, District Director of Operations, or corporate office when unable to resolve them directly with the customer.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound sales, courtesy, and collection calls in accordance with federal regulations, operating procedures, and district or regional volume expectations.
Respond professionally and accurately, explain possible solutions, and ensure customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the drawer; and perform other cash-handling tasks, potentially including bank deposits or pick-ups.
Balance individual batch receipts with store sales reports at the end of the day and help resolve overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance trainings and quarterly I Agree on time.
Perform other duties as assigned.
Travel to all stores within the assigned district using a personal vehicle and, when asked, to neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.