Assistant Store Manager -Lucky-(Sonoma County)
About The Position
The Assistant Store Manager (ASM) works in tandem with the Store Manager to lead and direct day-to-day store operations. The ASM directs front-end and center-store operations, manages store conditions, product quality, and inventory, and makes final decisions on store operations when the Store Manager is absent. The role includes providing team members with assignments, direction, training, coaching, and counseling to help meet or exceed company service levels. The ASM is responsible for achieving sales and gross-profit goals in Center Store and Front-end operations, collaborating with perimeter department managers to control labor and other operating expenses, and ensuring compliance with applicable laws and company programs. The ASM hires, trains, develops, and evaluates team members; manages the in-store training program; and develops weekly work schedules to support labor efficiency and service. The position also promotes customer-focused service and supports storewide sales, profitability, safety, sanitation, and regulatory compliance.
Requirements
- Excellent leadership and team-building skills.
- Strong written and verbal communication skills.
- Excellent interpersonal, customer-service, coaching, mentoring, and training skills.
- Proven decision-making, delegation, and negotiation abilities.
- Strong organization, administration, and financial skills.
- Fundamental understanding of labor contracts.
- Knowledge of store operations and financials, hazardous materials, food-safety rules, employment law, applicable union contract language, interviewing techniques, and hiring practices.
- Four-year college degree, or equivalent knowledge gained through formal education, specialized training, or additional job experience.
- Two years of related experience.
- Ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull, and lift objects.
Responsibilities
- Lead and direct day-to-day store operations in tandem with the Store Manager, and make final operational decisions in the Store Manager’s absence.
- Manage front-end operations, including service levels, cash management, team direction, work schedules, and time-management training.
- Provide oversight and direction to perimeter departments and their team members.
- Monitor store conditions, product quality, inventory, out-of-stocks, and product date integrity; evaluate and resolve inventory issues with vendors and warehouses.
- Supervise, coach, and direct team members; assign duties; conduct performance reviews; provide actionable feedback; and participate in advancement and disciplinary decisions.
- Manage the in-store training program, develop training content, and provide ongoing individual and group development opportunities.
- Participate in recruiting and hiring, including evaluating applicants, selecting candidates for interviews, conducting interviews, making hiring decisions, and overseeing training.
- Promote effective two-way communication with customers and team members, identify improvement opportunities, and develop programs that support customer goodwill, teamwork, and morale.
- Direct front-end and center-store work and provide hands-on support for store-level business strategies.
- Promote customer focus and support Customer Connection programs, policies, and practices; model and reinforce excellent customer service.
- Support storewide sales goals, analyze sales and profitability data, recommend expense controls, and help achieve labor budgets and maximize profits.
- Direct team-member activities related to product recalls, store cleanliness, and maintenance; serve as the store contact during regulatory or other inspections.
- Ensure compliance with company sanitation, safety, security, and other policies, and direct plans to maintain compliance with legal requirements.
Benefits
- Health benefits
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Lifelong Learning educational opportunities
- Employee Association offerings, including discounted and free tuition options, contests, and support services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
