Assistant Store Manager

BES-t Investments • Ames, IA

20d

About The Position

The Assistant Store Manager is responsible for all facets of the operation for the assigned shift of a Papa Murphy’s store while promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work. The role requires proficiency in all Shift Supervisor functions and the ability to operate the store independently when needed, including during prolonged absences of the Store Manager.

The employer describes leadership development through one-on-one and group training provided by a John Maxwell Certified Coach and Trainer, as well as its Leadership Academy. The advertised starting hourly wage is $12–$13, plus tips. The posting says tips have averaged just over $3 per hour and estimates adjusted starting wages of about $14–$17 per hour including tips. The role is with BES-t Investments LLC, a Papa Murphy’s franchisee; the franchisee is the employee’s employer and independently sets its wage and benefit programs.

Requirements

• High school diploma or GED.
• 1–2 years of previous supervisory and quick-service restaurant management experience.
• Ability to pass a criminal background check.
• Build and maintain positive relationships with supervisors, coworkers, and guests.
• Good written and oral communication skills.
• Excellent customer service skills.
• Ability to manage difficult or emotional customer situations.
• Basic computer skills, including MS Word, Excel, Outlook, and POS.
• Ability to read and apply fundamental math skills, including weights and measurements.
• Knowledge of store financials, P&Ls, break-even analysis, food cost analysis, labor cost analysis, and other financial information related to store operations.
• Maintain punctual and regular attendance.
• Regularly stand and walk; use hands to finger, handle, or feel; and reach with hands and arms. Occasionally bend and stoop, kneel, or crouch. Lift and/or move up to 30 pounds.

Nice To Haves

• Food Handlers Card and/or ServSafe certification; preferred but not required.
• Experience as a restaurant leader or in a full-service concept.
• Ability to influence, mentor, and serve team members effectively.

Responsibilities

• Take responsibility for an assigned shift, arriving at the assigned time and wearing a clean, wrinkle-free uniform.
• Complete daily and weekly store paperwork, including Weekly Sales Reports, inventory reports, and labor breakdown reports.
• Travel to the bank to purchase change and pick up deposit bags.
• Place and receive food and beverage orders.
• Train team members in all store positions.
• Assist the Store Manager with team member orientations and provide hiring recommendations.
• Supervise and operate the store independently when needed in the Store Manager’s absence, including for prolonged periods.
• Respond promptly to customer needs, solicit feedback to improve service, and respond to service requests and assistance needs.
• Promote a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.

Benefits

• Professional one-on-one and group leadership development training.
• Access to the company’s Leadership Academy and service-industry leadership training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED