Assistant Store Manager

Asurion • San Antonio, TX

18d • Onsite

About The Position

The Assistant Store Manager supports the Store Manager with daily store operations, customer experience, repair performance, inventory management, and team development. This hourly leadership role is second-in-command and helps ensure the store operates efficiently and in alignment with company standards. The role requires proficiency in front-of-house operations, repair processes, repair queue management, and day-to-day execution, while providing hands-on support to technicians and front-of-house team members. The Assistant Store Manager helps delegate tasks, supports onboarding and training, and may work at other company locations in the designated market as business needs require. Reliable transportation to the assigned work location is required, and occasional travel between company locations during the workday may be necessary.

This is an hourly, non-exempt leadership role eligible for overtime in accordance with applicable wage and hour requirements. Compensation is listed as $22.47 per hour plus commission, with an incentive compensation plan aligned to the current Store Lead ICP structure and performance-based earnings tied to applicable operational, customer, repair, and sales metrics.

Requirements

• Proficiency in front-of-house operations, repair processes, repair queue management, and day-to-day store execution.
• Proficiency in all required repairs and ability to assist with technical execution and repair quality.
• Ability to delegate tasks, manage repair flow, and support team productivity.
• Strong customer service presence and ability to support escalations and coach team members.
• Ability to support onboarding, training, and development of new and existing team members.
• Reliable transportation to the assigned work location.
• Ability to flex across market locations as needed, including occasional travel between company locations during the workday.
• Professionalism, accountability, consistency, and an ownership mentality in supporting store performance.

Responsibilities

• Support the Store Manager in daily store operations, including opening and closing, customer flow, repair intake and completion, and front-of-house execution.
• Help ensure company processes, operational standards, customer experience expectations, and repair procedures are consistently followed.
• Help delegate daily tasks and align the team on priorities, service levels, repair commitments, and customer needs.
• Monitor workflow and help resolve issues affecting productivity, customer experience, or repair turnaround time.
• Maintain awareness of store performance, labor coverage, customer demand, repair volume, and operational needs.
• Work at other company locations within the designated market when business needs require; occasional travel between locations during the workday may be required.
• Maintain proficiency in required repairs and repair-related processes.
• Support technicians with troubleshooting, quality standards, job completion, and adherence to repair processes.
• Manage and prioritize the repair queue to support timely service, accurate communication, and efficient job completion.
• Review repair tickets and job status for accuracy, follow-through, and customer communication.
• Partner with the Store Manager to identify repair performance gaps and support coaching or process improvements.
• Help ensure repair quality, productivity, and operational consistency across the team.
• Support front-of-house operations, including customer check-in, diagnostics, sales conversations, claims support, repair updates, and issue resolution.
• Model customer service behaviors and reinforce service expectations with the team.
• Assist with customer escalations and service exceptions within company guidelines.
• Help maintain a professional, organized, customer-ready store environment and promote a customer-focused culture.
• Support inventory management, including parts organization, cycle counts, inventory accuracy, and shrink prevention.
• Help ensure parts availability supports repair demand and customer commitments.
• Follow company standards for inventory handling, receiving, transfers, returns, and reconciliation.
• Identify inventory issues or gaps and communicate them to the Store Manager or appropriate support teams.
• Maintain accountability for accurate inventory processes and proper documentation.
• Support onboarding by helping new team members learn store processes, front-of-house expectations, repair workflows, and customer experience standards.
• Train and develop technicians and store team members through hands-on coaching, observation, and feedback.
• Reinforce daily expectations, task ownership, repair standards, and operational accountability.
• Lead by example and serve as a resource to team members during daily operations.
• Assist the Store Manager in identifying training needs and supporting team readiness.
• Participate in daily communication, huddles, and follow-up to drive alignment and execution.
• Balance hands-on repair and front-of-house support with leadership responsibilities while supporting store readiness, inventory accuracy, repair execution, customer experience, and store performance.

Benefits

• Hourly compensation of $22.47 per hour plus commission.
• Eligible for overtime in accordance with applicable wage and hour requirements.
• Incentive compensation plan aligned to the current Store Lead ICP structure.
• Eligible for performance-based earnings tied to applicable operational, customer, repair, and sales performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed