Assistant Store Manager

Ross Stores • Newport News, VA

8d • $20 - $31

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager, follows company policies for customers, associates, and merchandising, and learns all phases of store operations. When the Store Manager is absent, the Assistant Store Manager leads the entire store operation to ensure company standards and best practices are consistently met. The role oversees store operating processes, associate scheduling and payroll administration, hiring and development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The position directly supervises all non-exempt associates.

The role requires at least two years of store or assistant store manager experience in a retail environment, the ability to supervise and motivate associates, strong prioritization and follow-through, customer-service skills, English fluency, and the ability to work evenings and weekends. Physical duties include standing and moving around the store for up to 100% of work time, bending, squatting, kneeling, climbing, carrying, reaching, stooping, and occasionally pushing, pulling, and lifting more than 25 pounds.

The base pay range is $19.80–$30.94. Pay depends on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards vary by position and location.

Requirements

• At least two years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with store associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain a high standard of customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and PCs, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store; regularly bend, squat, kneel, climb, carry, reach, and stoop; and occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead assigned store areas and, when the Store Manager is absent, lead the entire store operation.
• Follow company best practices and maximize productivity; analyze store reports and communicate variances from company standards.
• Ensure associate schedules meet business objectives and comply with scheduling requirements; administer payroll, including punch edits, Sunday payroll transmission, and reporting as needed.
• Ensure compliance with state, local, and federal regulations and company personnel policies and procedures.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Recruit, hire, train, and develop non-exempt associates; communicate associate-relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours in response to business trends.
• Promote safe work practices, ensure associates understand emergency procedures, maintain compliance with safety policies, and help facilitate monthly safety meetings.
• Treat customers, associates, and leaders respectfully; model courteous, friendly, and professional conduct and recognize associates through company programs.
• Execute customer-service and merchandise-presentation programs through associate training and supervision; supervise and coach retail associates in providing efficient, friendly service.
• Represent the company brand, maintain and reinforce dress-code standards, and ensure a clean, neat, easy-to-shop store environment.
• Ensure merchandise recovery, sizing, markdowns, organization, presentation, and timely processing to the sales floor meet company guidelines.
• Train associates on loss-prevention awareness and shortage goals; safeguard confidential information, payment information, cash, and merchandise.
• Maintain a strong customer-service presence and heightened loss-prevention awareness; comply with the Loss Prevention Awareness Program.
• Help prepare for and execute annual inventory, monitor mark-out-of-stock policy, and ensure the Public View Monitor system is properly maintained.
• Accept special assignments as directed by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed