Assistant Store Manager

O'Reilly Auto Parts • Baton Rouge, LA

67d

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. The role manages the store during the Store Manager’s absence or when working opposing shifts and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish fluency is highly desired.

Requirements

• Sales Specialist Training.
• Assistant Manager Certification.
• RSS Certification.

Nice To Haves

• Certified Parts Professional Certification.
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise showroom customer service and team member execution of customer service programs.
• Work with the Store Manager to ensure the retail sales counter is adequately staffed, particularly during peak business hours.
• Assist with setting team member goals, providing feedback, coaching and mentoring, and keeping team members current on training.
• Support the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
• Ensure telephone calls are answered according to company policy.
• Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly; contact customers about arrivals as needed.
• Use the electronic outside purchase order ledger to manage special orders and outside purchases according to procedure.
• Ensure customer returns and exchanges are handled efficiently and courteously, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged correctly.
• Ensure merchandise, core charges, and warranties are invoiced before products leave the store.
• Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members follow company policies, including work schedules, management approval of schedule changes, and clock-in/clock-out procedures.
• Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, checking security lights, locking and securing the building, arming or disarming alarms, and securing delivery vehicles.
• Assist the Store Manager in maintaining the building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting Day One.
• Medical, dental, and vision insurance, with an optional flexible spending account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed