Retail Assistant Store Manager - 0010

First Cash • Tyler, TX

8d

About The Position

First Cash Pawn is seeking an experienced Assistant Store Manager to partner with the Store Manager in supporting daily store operations, developing team members, providing exceptional customer service, and driving store profitability. The role offers hands-on leadership experience with merchandise including jewelry, electronics, tools, and other categories. Pay is $14.00–$17.00 per hour, plus commission and store performance bonus opportunities. Associates can earn 2–8% commission based on individual performance; full details are provided during the interview process.

The position involves serving as Manager on Duty when needed, supporting customer and employee needs, and helping the store meet performance goals. Employees may handle a variety of merchandise, including firearms at locations with a federal firearms license; certification is provided. The role requires physical activity, including standing, walking, lifting up to 50 pounds, and retrieving merchandise from exterior areas. Retail schedules are flexible and include weekends and holidays. Most stores are open 9 AM–6 PM, and many are closed Sundays.

FirstCash Holdings, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities. Employment offers require agreement to a binding arbitration process, and pay rates comply with applicable minimum wage laws.

Requirements

• At least 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong leadership, coaching, team development, and customer service skills.
• Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
• Availability for a flexible retail schedule, including weekends and holidays.
• Comfort working with a variety of merchandise; certification is provided for firearms at FFL locations.
• Strong customer service skills and a team-oriented mindset.
• Basic math and computer skills.
• Willingness to assist customers or retrieve merchandise from exterior areas.

Nice To Haves

• Previous leadership, key-holder, supervisory, or management experience.
• Experience using retail checkout systems.
• Bilingual ability.

Responsibilities

• Support daily store operations and serve as Manager on Duty when needed.
• Deliver exceptional customer service and resolve customer concerns.
• Coach, train, and develop team members to meet company standards.
• Assist with recruiting, hiring, and retaining top talent.
• Help drive store sales, profitability, and performance goals.
• Maintain inventory accuracy and support asset protection initiatives.
• Open and close the store, including cash handling and operational procedures.
• Monitor loan and buying transactions to ensure compliance and accuracy.
• Maintain attractive merchandising and store presentation standards.
• Analyze performance metrics and support achievement of business objectives.
• Build product knowledge across a wide variety of merchandise categories.

Benefits

• Unlimited commission, with associates earning 2–8% based on individual performance.
• Store performance bonus opportunities.
• Earned Wage Access available after day 2.
• Employee discounts starting day one.
• Vacation and sick/personal time based on tenure and applicable state/local requirements.
• 401(k) auto-enrollment after 6 months, subject to age requirements.
• Tuition reimbursement opportunities for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED