Retail Assistant Store Manager - 3744

First Cash•Round Rock, TX

18d

About The Position

National Pawn - TX is seeking an experienced Assistant Store Manager to partner with the Store Manager in supporting daily store operations, developing team members, delivering exceptional customer service, and driving store profitability. The role provides hands-on leadership experience and involves working with a wide variety of merchandise, including jewelry, electronics, tools, and, in FFL locations, firearms. The Assistant Store Manager serves as Manager on Duty when needed and supports the store’s sales, performance, compliance, inventory, and presentation goals. Pay is $16.00–$20.00 per hour, plus unlimited commission and store performance bonus opportunities. Associates can earn 2–8% commission based on individual performance; full details are provided during the interview process. Most stores are open 9 AM–6 PM, and many are closed Sundays. Flexible retail scheduling includes weekends and holidays.

Requirements

At least 18 years old.
High school diploma, GED, or equivalent experience.
Strong leadership, coaching, team development, and customer service skills.
Ability to stand, walk, lift up to 50 lbs, and perform physical tasks.
Availability for a flexible retail schedule, including weekends and holidays.
Comfort working with a variety of merchandise; firearms may be present in FFL locations, with certification provided.
Strong customer service skills and a team-oriented mindset.
Basic math and computer skills.

Nice To Haves

Previous leadership, key-holder, supervisory, or management experience.
Experience using retail checkout systems.
Bilingual applicants are encouraged to apply.

Responsibilities

Support daily store operations and serve as Manager on Duty when needed.
Deliver exceptional customer service and resolve customer concerns.
Coach, train, and develop team members to meet company standards.
Assist with recruiting, hiring, and retaining top talent.
Help drive store sales, profitability, and performance goals.
Maintain inventory accuracy and support asset protection initiatives.
Open and close the store, including cash handling and operational procedures.
Monitor loan and buying transactions to ensure compliance and accuracy.
Maintain attractive merchandising and store presentation standards.
Analyze performance metrics and support the achievement of business objectives.
Build product knowledge across a wide variety of merchandise categories.
Assist customers or retrieve merchandise from exterior areas as needed.

Benefits

Commission of 2–8% based on individual performance, described as unlimited commission.
Additional bonus opportunities based on store performance.
Earned Wage Access available after day 2.
Employee discounts starting day one.
Vacation and Sick/Personal time based on tenure and applicable state/local requirements.
401(k) auto-enrollment after 6 months, subject to age requirements.
Tuition reimbursement opportunities for eligible employees.

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