Assistant Store Manager

O'Reilly Auto Parts•San Angelo, TX

About The Position

The Assistant Store Manager supports the Store Manager with sales, customer service, store appearance, and store operations. This role manages the store when the Store Manager is absent or when working opposing shifts, and leads store team members in serving customers. Bilingual candidates are encouraged to apply; Spanish is highly desired. The role includes supporting customer service and sales programs, staffing, team member coaching and training, hiring, order and return processing, merchandising, policy compliance, store opening and closing, cash and deposit security, and maintenance of the store and its equipment and vehicles. Other duties may be assigned. O’Reilly Auto Parts describes a promote-from-within philosophy and offers a total compensation package including competitive wages, paid time off, a stock purchase plan, a 401(k) with employer contributions starting day one, medical, dental and vision insurance, an optional flexible spending account, health and wellbeing programs, tuition assistance, and career growth opportunities.

Requirements

Sales Specialist Training.
Assistant Manager Certification.
RSS Certification.

Nice To Haves

Certified Parts Professional Certification.
ASE Certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service on the retail showroom, including team members’ execution of customer service programs.
Work with the Store Manager to ensure the retail sales counter is adequately staffed, especially during peak business hours.
Assist the Store Manager with setting team member goals, providing feedback, coaching and mentoring, and ensuring team members stay current on training.
Assist with recruiting and hiring tasks, including scheduling and participating in interviews, evaluating candidates, and collaborating with management on candidate selection.
Ensure the telephone is answered according to company policy.
Ensure buy online/ship to store orders, hub and store-to-store transfers, and DC add orders are processed promptly, and contact customers about shipment arrivals as needed.
Use the electronic outside purchase order ledger to handle special orders and outside purchases efficiently and according to procedure.
Ensure customer returns and exchanges are handled efficiently and courteously, refunds use accurate payment methods, and returned merchandise is processed or staged correctly.
Ensure all merchandise, including core charges and warranties, is invoiced before it leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members comply with company policies, including posted schedules, management approval for schedule changes or deviations, and proper clock-in and clock-out procedures.
Perform store opening and closing duties, including end-of-day procedures, securing money and deposits, preparing bank deposits as needed, turning on night security lights, securing the building and delivery vehicles, and arming or disarming security alarms.
Assist the Store Manager in maintaining the store building, parking lot, exterior signage and lighting, computer hardware, in-store service and test equipment, and delivery vehicles.
Perform other duties as assigned.