Assistant Store Manager

Extra Space Storage • Manassas, VA

19d • $17 - $19

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps ensure the facility meets high cleanliness standards and delivers operational excellence. Assistant Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. This position works across multiple stores in the district.

The role includes indoor and outdoor responsibilities, ranging from sedentary desk work to physical tasks, with varying demands and exposure to seasonal weather conditions. The position offers daytime hours, with Sundays potentially off depending on location.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform tasks that include standing, walking, climbing stairs, bending, and sitting.
• Ability to regularly lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.
• Competitive starting pay.
• Growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED