Assistant Store Manager - Specialty

The Home Depot•Sioux City, IA

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot through a structured training program lasting up to six weeks. The program includes practical experience, mentorship, and leadership development. Trainees learn Manager on Duty responsibilities and how to oversee the Specialty and Pro Departments. In collaboration with the Store Manager, other Assistant Store Managers, Home Services, and Pro business partners, they learn to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM-ITs are expected to lead by example and uphold, maintain, and support lawful company policies and positions. The position typically reports to the Store Manager and has no direct reports. It typically requires overnight travel less than 5% of the time. The role is performed in a comfortable indoor area, where unpleasant conditions are infrequent and not objectionable. Physical requirements include continuously standing or walking, or regularly lifting, handling, or carrying materials or equipment weighing 8–20 pounds.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 1 year of previous leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
Bachelor's degree or equivalent in a field of study related to the job.
2 or more years of previous leadership experience.

Responsibilities

Participate in a structured training program covering retail store management, including operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, identify and resolve stock deficiencies, supervise associates in selling behaviors, resolve customer concerns, and support installed sales, special orders, and product sales service needs.
Learn and demonstrate performance management, including reviewing associate performance and executing the disciplinary process when necessary.
Complete all assigned training modules and assessments.
Supervise associates in selling efforts, lead the GET culture, and set the example.
Promote customer service and associate engagement throughout the store, and ensure customer concerns are addressed promptly and effectively.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and apply store standard operating procedures, particularly safety compliance procedures, and take steps to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.