ASSISTANT STORE MANAGER - SPECIALTY

The Home Depot•Festus, MO

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The role includes a comprehensive training program with practical experience, mentorship, and leadership development. Training lasts up to six weeks and covers Manager on Duty responsibilities and oversight of the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the trainee learns to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM-ITs are expected to lead by example and uphold, maintain, and support lawful company policies and positions. The position typically reports to the Store Manager and has no direct reports. It typically requires overnight travel less than 5% of the time. The work takes place in a comfortable indoor area, with unpleasant conditions infrequent and not objectionable. The role requires continuously standing or walking, or regularly lifting, handling, or carrying materials or equipment weighing 8–20 pounds.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 1 year of previous leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent degree in a job-related field.
2 or more years of previous leadership experience.

Responsibilities

Participate in a structured training program covering retail store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices, methods to identify and resolve stock deficiencies, associate selling supervision, customer issue resolution, and support for installed sales, special orders, and product sales.
Learn the performance management process, including reviewing associate performance and carrying out disciplinary procedures when necessary.
Complete all assigned training modules and assessments.
Supervise associates in selling efforts, lead the GET culture, and set an example for customer service and associate engagement.
Ensure customer concerns are addressed effectively and take prompt action to resolve situations.
Work with business partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Maintain command of store standard operating procedures, particularly safety compliance; learn practices to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.