Specialty Assistant Store Manager in Training

The Home Depot•Lakewood, CO

1d•$68,600 - $78,000

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the responsibilities and functions of a Specialty Assistant Store Manager through a comprehensive training program that includes practical experience, mentorship, and leadership development. Training lasts up to six weeks and covers SASM responsibilities, Manager on Duty duties, and oversight of Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the trainee learns to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. The role leads by example and upholds, maintains, and supports lawful company policies and positions. The training includes retail store management operations, customer service, sales and profitability, staffing and scheduling, inventory and stock-deficiency management, selling behaviors, customer issue resolution, installed sales and special-order service needs, performance management, and assigned training modules and assessments. The trainee also learns store equipment and systems, daily financial operations, store opening and closing responsibilities, standard operating procedures, safety compliance, process accuracy, and shrink mitigation. The position typically reports to the Store Manager and has no direct reports. Overnight travel is typically less than 5% of the time. Work takes place in a comfortable indoor area, with unpleasant conditions infrequent and not objectionable. The role requires continuous standing or walking, or regularly lifting, handling, or carrying materials or equipment weighing 8–20 pounds.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum of 3 years of work experience.
At least 1 year of previous leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent degree in a field of study related to the job.
2 or more years of previous leadership experience.

Responsibilities

Participate in a structured training program covering retail store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices and ways to identify and resolve stock deficiencies.
Learn and demonstrate how to supervise associates in selling behaviors and resolve customer issues and concerns.
Support service needs for installed sales, special orders, and product sales.
Learn the performance management process, including reviewing associate performance and executing disciplinary processes when necessary.
Complete all assigned training modules and assessments.
Supervise associates in the selling effort, lead GET culture, and set a positive example.
Promote customer service and associate engagement throughout the store, and ensure customer concerns are resolved effectively and promptly.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Perform opening, closing Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for following them.
Learn and apply store standard operating procedures, particularly safety compliance, and take steps to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.