Specialty Assistant Store Manager In Training

The Home Depot•Show Low, AZ

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The role includes a structured training program with hands-on experience, mentorship, and leadership development. During training, the employee learns Manager on Duty responsibilities and gains insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the SASM-IT learns to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM-ITs are expected to lead by example and uphold, maintain, and support lawful company policies and positions. The training period lasts up to six weeks. The role typically reports to the Store Manager and has no direct reports. It typically requires overnight travel less than 5% of the time. The position is located in a comfortable indoor area; unpleasant conditions are infrequent and not objectionable.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 3 years of work experience.
At least 1 year of previous leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.
Must meet the stated physical requirement of continuously standing or walking, or regularly lifting, handling, or carrying material or equipment weighing 8–20 pounds.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
Bachelor's degree or equivalent in a field of study related to the job.
2 or more years of previous leadership experience.

Responsibilities

Participate in a structured training program covering retail store operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling tactics; identify and resolve stock deficiencies; supervise associates in selling behaviors; resolve customer issues and concerns; and support installed sales, special orders, and product sales service needs.
Learn and demonstrate performance management, including reviewing associate performance and executing the associate disciplinary process when necessary.
Complete all assigned training modules and assessments.
Supervise associates in the selling effort, lead GET culture, and set an example for customer service and associate engagement.
Ensure customer concerns are resolved effectively and take necessary actions to address situations promptly.
Work with key partners to plan merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Perform opening, closing Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and follow store standard operating procedures, particularly those related to safety compliance, process accuracy, and shrink mitigation.
Ensure self and associates follow safety and hazardous-material procedures and Safety Matters guidelines at all times.
Uphold, maintain, and support all lawful company policies and positions.